Out of Hours Allocations Team Leader at Suffolk County Council

Bury St Edmunds, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

34434.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Scheduling, Data Analysis, Customer Care, Legislation Knowledge, Record Keeping, Problem Solving, Collaboration, Communication, Supervision, Workflow Management, Integration, Partnership Building, Monitoring, Adaptability, Complaint Resolution

Industry

Government Administration

Description

Suffolk County Council Address: West Suffolk House, Bury St Edmunds, IP33 3YU. [Hybrid working] Salary: £34,434 per annum, pro rata for part time Hours:18.5hrs to include every other weekend Contract: Permanent We’re passionate about improving the future for our customers, our communities and the environment. If you are too, join us as an Out of Hours Allocation Team Leader and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy. Reimagine the possibilities. Your role and responsibilities Oversee referrals from community and hospital teams, ensuring they’re allocated to Reablement Support Workers through the Home First scheduling system. Act as the triage point in Liquid Logic, flagging cases that need attention and keeping workflows moving. Work closely with Team Leaders to resolve allocation challenges, using data and insights to find practical solutions. Apply up-to-date knowledge of legislation, policy, and procedures so workflows meet statutory and performance requirements. Help adapt systems to respond to urgent or priority work and support change processes when needed. Take part in supervision, team meetings, training, and development opportunities. Maintain accurate records in Liquid Logic to ensure everything is documented properly. Report allocation difficulties to the Registered Manager and assist in finding solutions. Support complaints resolution by collecting and collating relevant information. Champion excellent customer care by keeping customers informed about timescales and next steps. Manage Home First referrals in line with access criteria and Provider of Last Resort responsibilities. Promote integration with Health colleagues and build strong partnerships across services. Monitor Home First activity and ensure smooth operations. Foster strong relationships between Home First teams and referring organisations. Make sure customers are allocated quickly to reduce wait times for assessment, reablement, or domiciliary care. Oversee the scheduling system to reduce workflow blockages and maximise capacity. You will need You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team Home First provides short-term reablement care and support to people living in their own homes. Our service helps individuals regain independence following a hospital stay, illness, or crisis at home, and also works to prevent unnecessary hospital admissions. You’ll collaborate with colleagues across Adult Community Services (ACS) Cluster Teams, Independent Providers, Health partners, Borough and District Councils, Multi-Agency Safeguarding, and a wide range of voluntary sector organisations. This is a hybrid role, with midweek office days dedicated to team collaboration, sharing best practice, and supporting each other. Every other weekend, you’ll work from home, covering the Home First county alongside colleagues from other area teams. Home First is a fast-paced environment where the work we do makes a real difference to people’s lives. Our team is enthusiastic, committed, and guided by SCC’s We Aspire values, creating a dynamic and rewarding workplace. Office days will be agreed at interview to meet both business and individual needs. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Rachel Sadler (she/her) for a casual conversation. You can reach them by calling 01284 758716 or emailing Rachel.Sadler@suffolk.gov.uk. If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application. How to apply Step 1 - Read the Job and Person Profile (JPP) (Word). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a CV (without name and personal details). We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 11 January 2026 This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

Responsibilities

Oversee referrals from community and hospital teams, ensuring they’re allocated to Reablement Support Workers. Act as the triage point in Liquid Logic, flagging cases that need attention and keeping workflows moving.