ROLE OVERVIEW:

The On Call Coordinator will support the line manager in completing the administration tasks that go along with rostering and scheduling care for their area and is an excellent opportunity for a dedicated candidate to take their first step into a management role. They will assist with client inquiries to ensure the highest level of care is delivered to our clients. Full training will be provided for the successful candidate.

WHAT WILL YOU BE DOING AS AN ON CALL COORDINATOR?

• Ensuring that the highest quality of care is delivered to our clients;
• Assisting with client and staffing issues over the phone;
• Ensure internal policies and procedures are adhered to;
• Dealing with high volume of calls
• Communicating client and caregiver concerns or problems with directors or other staff members as appropriate;
• Ensuring all shifts are covered and adequate relief care available;
• Ad hoc duties as required;

Our ideal candidate will -

• Be pro-active individuals with strong communication, negotiation, creativity, problem solving and decision-making skills, with the ability to work in a dynamic and challenging environment;
• Have excellent relationship building skills;
• Be empowered to take responsibility and accountability;
• Possess strong analytical ability;
• Demonstrate proven negotiation experience and influencing skills;
• Be a strategic thinker;
• Be innovative and have a multitasking ability;
• Be capable of working independently and have the ability to work under pressure

Comfort Keepers in an employer of equal opportunities. We celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive. So, if you are great at what you do and share our values, we want to hear from you