ESTABLISHED IN 2013, SAPPHIRE UTILITY SOLUTIONS HAS QUICKLY BECOME THE PARTNER OF CHOICE FOR MANY CLIENTS ACROSS THE UK IN OUR CHOSEN MARKETS.

We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.

ABOUT THE ROLE:

We are actively looking for a part time out of hours scheduler to work on our United Utilities contract. A 5 week rota is provided and due to business needs, you may need to work during the week, on a Bank Holiday or longer hours during the weekend.

RESPONSIBILITIES – BUT NOT LIMITED TO:

• Contacting customers via telephone and email, providing them with information
• Providing customers and colleagues with accurate information
• Navigating our in-house software, updating internal systems.
• Handing over of works to other departments, in an efficient manner.
• Deal with customer complaints, resolving in a timely manner.
• Liaising with internal departments, and our field-based teams.

EXPERIENCE AND QUALIFICATIONS REQUIRED FOR THE ROLE:

• Excellent listening and communication skills
• Excellent customer service
• Ability to multitask, and work to deadlines
• Previous customer contact experience required (telephone or face to face)
• Positive, can-do attitude – team player
• Competent in IT, accurate data entry and good keyboard skills