Outbound Agent - Swedish Speaking at Betsson Group

, , Malta -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Attention To Detail, Flexibility, Organization, Dependability, Ownership, Persistence, Multicultural Teamwork, Voice Of The Customer, Feedback Management, Account Management, Escalation Management, AML Requests, RG Requests

Industry

Entertainment Providers

Description

Join Our Swedish - Speaking Customer Service Team at Betsson Group – Based in E2 Hub Are you a natural problem solver, strong communicator, and people person? We want you to be part of our brand-new Customer Service team at Betsson Group! We’re looking for fluent Swedish speakers to join us in delivering outstanding customer experiences in a fast-paced, dynamic environment. This is your chance to be part of a multicultural team and an industry-leading iGaming company. Who are you? – The champion of the customer Passionate about delivering excellent customer service with outstanding results. Possess brilliant soft skills and persistence, ensuring every customer leaves happy. Proud to be the Voice of the Customer, turning feedback into action. Flexible, able to prioritize effectively, and remain calm in challenging situations. Efficient, organized, and attentive to detail. Dependable, responsible, and takes ownership of every task. Role Description: Handle incoming contacts from loyalty customers across all channels, including both inbound and outbound communications for the Swedish market. Assist the floor in Chatsson with incoming loyalty contacts across all markets. Manage account closures for loyalty customers. The main responsibility being AML and RG requests over the phone. Carefully monitor and take ownership of all escalations from all OPS teams, with a particular focus on RG and AML cases. Benefits: We offer a variety of exciting benefits to our employees, including: 🥘Lunch provided between Monday to Friday on site 🧘‍♀️Wellbeing allowance per year 💲Work from home allowance 💻10 working days of remote work (abroad) 📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave) 🎂Milestone birthday 🏥Private Health Insurance ♿Temporary Total Disability & Personal Accident Insurances 🛡️Life & Corporate Travel Insurance 💵Discounts with local companies in Malta 💰Optional Pension Plan ✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus) Good to know: Start date: Every second week, training provided Salary: Base salary + bonus scheme Rotating: shift-based work Location: Malta, St Julians Join our team at Betsson and become a part of a dynamic and rewarding work culture that values your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.

Responsibilities

Handle incoming contacts from loyalty customers across all channels, including both inbound and outbound communications for the Swedish market. Manage account closures and monitor escalations, focusing on AML and RG cases.