Outbound Call Center Rep (Remote) at CVS Health

Great Sankey, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

26.93

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outbound Calling, Scheduling, Script Adherence, Rebuttal, Customer Service, Productivity Monitoring, HIPAA Compliance, Computer Skills, Communication, Professional Courtesy, High Energy, Results-Oriented, Time Management, Data Entry, Persuasion

Industry

Hospitals and Health Care

Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Starting hourly rate $15.00, with unlimited bi-weekly commission potential. 10 days of required paid training (Monday-Friday, 8AM-4:30PM CST.) Call center hours of operation are Monday-Sunday 7AM – 7PM, actual shift will be determined at time of hire. Competitive benefits, PTO, tuition reimbursement, and more! How will this role have an impact? At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As a Member Engagement Coordinator you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager. What will you do? Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy Present a positive, professional, and high energy approach to clients, health plan members, and team members Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems Report member complaints and escalations immediately to Member Engagement Managers Participate in peer side-by-side coaching as needed Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities We are looking for someone with: A High School Diploma or equivalent is preferred 1+ year call center experience OR 2+ years general work experience required Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred A desire to work in an efficient, results-oriented outbound call center environment Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy Good communication skills, friendly and conversational Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times Strong computer skills and the ability to use multiple systems at the same time, while making calls Benefits: Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date Bi-weekly pay with monthly commission bonus potential 401K, employee stock purchase program and tuition reimbursement Employee discount programs Work From Home Requirements: To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace. Conditions of Employment: Successful completion of background check is required for this position. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $15.00 - $26.93 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Responsibilities

The role involves making an average of 50 outbound calls per hour using an automatic dialer to offer, explain, and schedule free in-home or virtual healthcare evaluations with providers. Responsibilities also include adhering to over 20 approved scripts, responding persuasively to rebuttals, and meeting daily goals for dials and appointments set.