Outbound Customer Engagement Representative at Elite Construction Solutions LLC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outbound Calling, Lead Generation, Rapport Building, Appointment Setting, Communication Skills, Interpersonal Skills, CRM Maintenance, Goal Achievement, Objection Handling, Organizational Skills, Attention To Detail, Enthusiasm, Coachability

Industry

Construction

Description

Description The Outbound Customer Engagement Representative serves as the first point of contact for our warm outbound lead generation campaign. This role will focus on engaging via outbound phone calls and text messages with warm leads who have expressed interest in our services through online platforms. The primary responsibility will be to connect with potential customers via phone, build rapport, and schedule appointments for our sales professionals to close at a later time. This is an entry level position that does not require any previous sales experience. This position also offers a pathway to becoming a full service sales professional. REQUIRED: KEY RESPONSIBILITIES Contact warm leads generated through our lead aggregation system. Build trust and establish rapport with potential customers. Clearly communicate the value of our services and address initial inquiries. Schedule qualified appointments for the sales team to close deals. Maintain accurate records of interactions and appointments in the CRM system. Meet or exceed daily, weekly, and monthly call and appointment-setting goals. Collaborate with the sales team to optimize the lead-to-appointment process. Additional Duties As Assigned Requirements Attitude: Candidate must be enthusiastic, energetic, and coachable. Candidates must be able to remain focused for long periods of time. Experience in sales or customer service is a plus but not required. Excellent communication and interpersonal skills. Comfortable making outbound calls and handling objections professionally. Strong organizational skills and attention to detail. REQUIRED: KEY PERFORMANCE INDICATORS (KPIS) Appointment Set Rate: 70%+ CRM Accuracy Rate: 95% of information collected during initial call is input in the CRM Response Time: 2 minutes or less REQUIRED: WORKING CONDITIONS Hours: Weekdays 9am-5pmCST Location: to be performed at Phoenix Reimagine location Travel: no travel to jobsites or other locations required

Responsibilities

The representative will act as the first contact for warm outbound lead generation, primarily engaging potential customers via phone and text to build rapport and schedule appointments for sales professionals. Key duties include contacting leads, communicating service value, scheduling qualified appointments, and maintaining accurate CRM records while meeting performance goals.