At Peoples we believe in putting people first, whether that is our customers or our employees. As a Company we want to be the go to Ford, OMODA/JAECOO and BYD Sales and Servicing specialists in Scotland and the North West of England. We aim to continually enhance the customer experience and transform everyday journeys for our customers.

ROLE

We are looking for an enthusiastic, bubbly and customer focussed individual to join our busy Customer Experience Team as an Outbound Customer Experience agent based in Falkirk. In a fast paced environment where the customer is at the heart of everything we do, you will play a vital role in dealing with all outbound telephone enquiries.

RESPONSIBILITIES

Reporting to the Customer Experience Manager, responsibilities will include:

• Dealing with all outbound customer calls in a professional and friendly manner
• Support in the upsell of additional products and services
• Work towards appointment and conversion targets
• Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved
• Put the customer experience at the heart of everything you do
• Assist with any Direct Marketing campaigns.
• Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).