Outbound Customer Service Representative at IQVENTURES HOLDINGS LLC

Dublin, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

16.5

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outbound Calling, Customer Service, Communication Skills, Attention To Detail, Customer-First Mindset, Goal Achievement, Active Listening, Problem-Solving, Critical Thinking, Decision-Making, Microsoft Office, Data Entry, Sales Orientation, Bilingual (English/Spanish)

Industry

Financial Services

Description

Description Join our dynamic Outbound Leads Team as a Meridian Customer Connector Agent (Outbound Customer Service Representative). In this role, you will engage prospective customers through high-volume outbound calls, explaining available financial solutions, and directing them to the right resources for further assistance, and ensure a positive experience. Success requires strong communication skills, attention to detail, a customer-first mindset, and the ability to achieve performance goals in a high-energy environment. Key Responsibilities • Make high-volume outbound calls to customers from assigned lead queues. • Communicate opportunities for additional funds or lines of credit. • Transfer customers to the appropriate department for service-related inquiries when necessary. • Work independently and collaboratively to achieve daily, weekly, and monthly performance goals. Performance Expectations • Meet or exceed monthly production goals based on Key Performance Indicators (KPIs), including call volume, conversion rates, and funded loan applications. Requirements Strong customer service and sales orientation. Excellent verbal and written communication skills. Active listening and problem-solving abilities. Ability to apply critical thinking and sound decision-making. Proficiency in Microsoft Office (Outlook, Word, Excel) and accurate data entry. High School Diploma, GED, or equivalent required. Previous call center, customer service, or sales experience preferred. Bilingual (English/Spanish) preferred but not required. Must adhere to all company policies and procedures. Ability to pass any required background checks in accordance with company and regulatory standards. Pay Rate: $16.50/hour + Monthly Incentive Pool Schedule: 10:30 AM – 7:00 PM | Rotating Saturdays (every 5th Saturday) Report To: Shawn Corson Office: Dublin, Ohio Benefits & Career Growth Competitive hourly pay plus monthly incentive opportunities. Comprehensive training and ongoing professional development. Opportunities for advancement within the contact center and broader organization. Supportive team environment focused on collaboration and success. Access to company benefits package, including health, dental, and vision coverage (eligibility based on company policy). Equal Employment Opportunity We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Responsibilities

The role involves engaging prospective customers through high-volume outbound calls to explain available financial solutions and direct them to the correct resources. Agents must ensure a positive customer experience while meeting performance goals related to call volume and conversion rates.