JOB SUMMARY

The Outbound Operations Manager is a strategic leader that oversees the successful implementation of outbound operations for their respective center location. Reporting to the General Manager or Assistant General Manager, this role ensures all outbound teams, operations and activities are managed properly and adhere to safety and compliance regulations. The Outbound Operations Manager ultimately ensures that strategic priorities for outbound operations are implemented throughout all outbound activities, while also promoting a culture of engagement, empowerment and problem-solving amongst all teammates.

QUALIFICATIONS

• 2+ years’ experience within a distribution center or similar environment.
• 1+ year’s proven experience in a managerial role and/or leading teams.
• Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives.
• Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges.
• Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems).
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Strong communication skills, both verbal and written.
• Commitment to upholding high standards of integrity, professionalism and customer service, with a focus on supporting team members and delivering for customers.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in business administration, logistics, or a related field.
• 3+ years’ experience within a distribution center or similar environment.
• 2+ year’s proven experience in a managerial role and/or leading teams.
• Proven experience performing various quality functions (inspection, control, assurance, audits).
• Lean six sigma and project management skills.
• Expertise in leveraging relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.).
• Customer-centric spirit and task-execution.
• Enthusiasm for data, analysis, and providing simple insights.
• Passion for solving complex challenges.
• Comfort influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly.
• Test-and-learn mentality and agile way of working to improve team products.

• Collaborates with General Manager and/or Assistant General Manager in implementing operational strategies to optimize efficiency and productivity.
• Manages functions of outbound operations by setting strategic performance expectations, monitoring productivity of all outbound teams and troubleshooting as needed.
• Leads strategic implementation of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are consistently upheld.
• Bolsters strategies for adherence to all safety rules and regulations to ensure a safe environment for employees.
• Trains and develops employees to ensure teams function at the highest level of efficiency, filling in any areas as needed.
• Ensures customer inquiries and concerns are managed in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs; resolves escalations as needed and/or escalates further as appropriate.
• Works cross-functionally with other DC management to monitor for and investigate and resolve repetitive patterns of shipping errors.
• Protects company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts.
• Maintains awareness of budget planning and cost management efforts and implements cost-saving initiatives and process improvements.