WHO WE ARE

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

• Jewellery Business of the Year, 2024, Positive Luxury
• Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
• Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces

We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

TRAVEL REQUIREMENTS

To and from our Acton site daily, remote/hybrid working is not available. Regular travel to our Norfolk / London office may be required

• Directly accountable for leading and overseeing a team across various operational warehouse and fulfilment functions
• Maintain and promote high standards of Health Safety and Environmental compliance/controls within your area of responsibility and generally across the site.
• Uphold company policies and procedures fairly and consistently.
• Foster an environment of engagement, inclusion and instil a sense of belonging within the team.
• Oversee and track the team’s time and attendance, performance, development, and overall well-being.
• Take ownership of training and development for all levels of the team. Actively coach, develop and train team members to the required level of competence.
• Monitor workflow and productivity ensuring the team achieves the agreed KPIs, making adjustments as necessary to meet operational targets and deadlines.
• Ensure adherence to operational procedures, safety protocols, and quality standards.
• Address any issues or concerns raised by team members and work to resolve conflicts or challenges effectively.
• Conduct regular performance evaluations and provide feedback to team members including your own direct reports to support their development and growth enhancing their skills and performance.
• Effectively oversee the performance of all team members utilising our performance management metrics and if required implement disciplinary actions in accordance with company policy.
• Identify opportunities for personal development and that of the team ensuring any training needs are addressed.
• Regularly collaborate with operations and all other departments and sites to cultivate strong working relationships.
• Contribute ideas for continuous improvement strategies to enhance operational efficiency and productivity.
• Be a role model for the Monica Vinader Aims and Values at all times.