Outbound Patient Enrollment Specialist at Cadence Health

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Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

23.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem Solving, Patient Confidentiality, CRM Platforms, Patient Relationships, Outbound Calls, Healthcare Services, Fast-Paced Environment, Empathy, Trust, Quality Assurance, Productivity Targets, Nurturing Relationships, Adaptability, Patient Experience, Guidance

Industry

Hospitals and Health Care

Description

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team seeks a remote Patient Enrollment Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text. This role will be Monday - Friday, 9am to 6pm on Mountain, Pacific, Alaska, or Hawaii-Aleutian time zone. WHAT YOU’LL DO: Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients. Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team. Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding. Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients. Maintain a balance between delivering high-quality patient interactions and achieving productivity targets. WHAT YOU'LL NEED: Experience working in a healthcare services organization with accountability for performance metrics. Prior experience conducting a high volume of outbound calls. Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions. Prior experience working in a fast-paced work environment. Ability to maintain the highest degree of patient confidentiality. Comfort using CRM platforms. Excellent verbal and written communication skills. Passion for providing an outstanding patient experience. Skilled in building strong patient relationships and overcoming objections in a phone-based environment. Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback. WHO WE ARE: Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit. Your expertise is the heart of our system. Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.” A modern toolkit to practice top-of-license care We’ve replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal. Thriving in a fast-moving, mission-driven culture. Change excites us. Innovation fuels us. If you’re energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you’ll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day. Join us in redefining healthy aging. If you’re passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let’s talk. Together, we’ll build a future where exceptional care is consistent, connected, and just a call away. WHAT YOU’LL GET: Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists. Company culture all about impact, shared growth mindset, empowerment, and integrity An opportunity to help improve the quality of life of millions of Americans Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers Competitive salaries and quarterly incentives Medical, dental, and vision insurance TelaDoc (virtual primary care) Competitive PTO 401K and 401K match National and local discounts powered by TriNet Onboarding stipend for remote equipment and home office setup Paid Parental Leave Charitable Donation Match program Expected compensation range: up to $20-$23 per hour plus incentive ($60,000-$70,000 OTE) Location: Remote We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

Responsibilities

The Outbound Patient Enrollment Specialist will communicate program details and facilitate virtual patient enrollments. They will also build rapport with patients and maintain quality interactions while achieving productivity targets.