Daily management of orders, managing stock orders that do not process automatically, and expediting non-stocked items to meet customer orders.
Resolve daily issues related to processing orders (e.g., suspended, superseded, address issues, or items held due to process restrictions).
Manage all requests and complaints daily through the workflow system.
Manage logistics performance KPIs to the customer, including monthly meetings to review performance, data analysis on customer issues, and acting as the backline representative for all supply chain issues into the sales areas.
Regular review of systems issues related to outbound orders (e.g., lost inbound orders, customer maintenance, or resolving system misalignments)
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