As the UK’s largest water company, Thames Water are taking action for a new world of water – fixing the problems of today and building resilience for tomorrow. That’s why we’re hiring an Outcome Assurance Programme Manager to ensure our projects deliver clear benefits aligned with our business objectives and customer needs.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU’LL BE DOING AS AN OUTCOME ASSURANCE PROGRAMME MANAGER

As an Outcome Assurance Programme Manager, you’ll work closely with our Principal Sponsor, managing a diverse range of water and wastewater infrastructure projects and ensuring they deliver meaningful outcomes for customers, communities, and the environment. You’ll be integral in assuring projects stay aligned with strategic goals, cost efficiency, and performance.

Key responsibilities include:

• Ensuring projects perform against targets through regular monitoring and evidence-based insights.
• Engaging stakeholders across various teams, clearly defining what success looks like for each project.
• Supporting informed decision-making by providing reliable data and assurance on project outcomes.
• Proactively identifying and managing risks, providing clear solutions to maintain the integrity of programme delivery.
• Strengthening governance and ensuring projects meet financial, regulatory, and strategic requirements.
• Continuously improving business performance and maintaining rigorous standards for health and safety.

Base Location: Base location flexible across multiple Thames Water sites
Hybrid 2-3 days in the office or on-site, depending on projects
Working pattern: Full-time, Monday–Friday (36 hours per week)

WHAT YOU SHOULD BRING TO THE ROLE:

• Experience in asset management, operations, or investment planning, ideally within utilities or similar sectors.
• Collaborative mindset, able to communicate effectively and build trust at all levels.
• Ability to manage projects effectively, demonstrating successful delivery.
• Passion for customer service, community well-being, and environmental stewardship.
• Good financial awareness and the ability to influence decisions positively.
• Familiarity with asset management best practices.