ABOUT US

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what’s right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

JOB SUMMARY

The Outcomes Improvement Representative is key to Baylor Scott & White Health’s strategies. The OI Representative trains, retains, and engages committed team members, who are the heart of BSWH. The goal is to improve quality and patient experience metrics. They teach efficient workflows in the clinic and EHR, considering financial and regulatory needs.

QUALIFICATIONS

• EDUCATION - Associate’s or 2 years of work experience above the minimum qualification
• EXPERIENCE - 1 Year of Experience

• Partners with clinic management and staff to identify learning needs. These needs impact operational, service, and quality effectiveness and efficiency. Reviews key reports and metrics on service, EHR, quality, referral/NUM, and financial impacts. Identifies opportunities for training and help.
• Provides onsite and remote help to assist clinic team members. Troubleshoots issues and implements standard and best practices for patient care. Stabilizes clinic goals with BSWH’s larger strategic vision to drive results. Participates in onboarding new team members to best practice workflows and concepts.
• Serves as a liaison between clinic team members and EHR training, IS, and informatics teams. Disseminates key updates and communicates issues from clinics back to the technical teams.
• Trains, mentors, and provides opportunities for clinic team members related to EHR, skills, service excellence, and quality. Models the BSWH core values with clinic team members. May be pulled to a frontline role at the discretion of leadership.
• Studies reports and develops summaries to present data findings professionally, concisely, and readably for the content and audience. Documents and trains processes and reasons applied in reporting. Performs consistent quality reviews of data and report results.
• Partners with clinical, operational, system, and frontline team members. May participate in committees and subcommittees. Knows different points of view and fosters trust, relationships, and communication to help create a Culture of Safety.
• Identifies large-scale issues and proactively corrects and helps with solutions. Runs and participates in departmental, organizational, and system-wide programs. Joins committees and special projects to achieve target outcomes.