OVERVIEW

We are seeking a dedicated and experienced Manager to lead our team in delivering exceptional service within the hospitality sector. The ideal candidate will possess a strong background in guest services and demonstrate the ability to manage daily operations effectively. This role is pivotal in ensuring that our guests receive the highest level of service while maintaining a positive and productive work environment for staff.

SKILLS

• Proven experience in hospitality management or a related field.
• Strong understanding of guest services principles and practices.
• Excellent leadership skills with the ability to motivate and manage a diverse team.
• Exceptional communication skills, both verbal and written.
• Ability to multitask and thrive in a fast-paced environment.
• Proficient in problem-solving and conflict resolution.
• Familiarity with relevant software applications for management tasks.
  If you are passionate about delivering outstanding hospitality experiences and possess the necessary skills to lead a dynamic team, we encourage you to apply for this exciting opportunity.
  Job Types: Full-time, Permanent
  Pay: From £32,000.00 per year

Experience:

• Outdoor Instructor: 3 years (required)
• rope based activities: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: Outdoor Adventure Manage

• Oversee daily operations to ensure smooth functioning of the establishment.
• Manage and train staff, fostering a culture of teamwork and excellence in guest services.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Handle guest complaints and feedback with professionalism, ensuring timely resolutions.
• Monitor financial performance, including budgeting and cost control measures.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain high standards of cleanliness, safety, and compliance with health regulations.
• Conduct regular staff meetings to communicate goals, updates, and expectations.