Outdoor Dining & Entertainment Licensing Specialist at City of Boston

, , United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Licensing, Project Management, Customer Service, Organizational Skills, Problem Solving, Communication Skills, Microsoft Office, Google Suite, Bilingual, Knowledge of Regulations, Site Visits, Follow-Up, Team Collaboration, Administrative Tasks, Neighborhood Familiarity, Judgment

Industry

Fundraising

Description

Overview Under the supervision of the Director of Operations & Licensing and in partnership with the Office of Economic Opportunity and Inclusion, Public Improvement Commission, Office of Economic Development, Boston Transportation Department, Public Works, and the Inspectional Services Department, the Outdoor Dining & Entertainment Licensing Specialist is responsible for serving as the primary contact in the Office of Consumer Affairs & Licensing for license extension requests, reviews, and updates related to outdoor dining and entertainment licensing requests. Responsibilities Manage, review, approve, and conduct follow-up with outdoor dining applicants on behalf of the Licensing Board. Prepare for and support any Licensing Board and/or Entertainment Division hearings associated with outdoor dining requests, including licensed premise extensions, entertainment, and disciplinary hearings. Support Licensees and applicants with application questions and follow-ups. Manage complaints and concerns received by the Licensing Board, Entertainment Division, 311, and the outdoor dining team email, and conduct relevant follow-up. Work with other Licensing staff who process Special One-Day Alcohol applications with service outside. Assist with the processing of One Time Entertainment License and Special/Public Event licenses. Serve as backup entertainment licensing staff at Special/Public Event meetings. Assist with the processing of annual entertainment licenses. Work closely with the Outdoor Dining Program Manager, Restaurant Program Assistant, and Boston Police Licensed Premise Unit on all matters related to outdoor dining. Conduct occasional site visits with the Outdoor Dining team and the Licensed Premise Unit as needed. Assist the Licensing team with all license renewal applications and administrative tasks. Minimum Entrance Qualifications At least two (2) years of relevant experience in licensing or project management is preferred. A bachelor’s degree in business or public administration, business, marketing, finance, or a related field is preferred and may be substituted for two (2) years of the required experience. Appropriate educational substitutions may be made. It is preferable if the candidate has good knowledge of departmental rules and regulations relative to the processing and issuance of licenses pursuant to Massachusetts General Laws Chapter 138 and 140 and the Rules and Regulations of the Alcoholic Beverages and Control Commission. Familiarity with Boston’s neighborhoods and direct experience dealing with neighborhood businesses’ needs preferred. Strong customer service skills, including rapid and quality follow-through. Strong organizational skills. Ability to lead, strategize, and problem-solve. Demonstrated knowledge of city services and permitting processes. Strong oral and written communication skills. Bilingual or multilingual proficiency preferred. Excellent computer skills, including Microsoft Office, Google Suite, and experience with other field-related programs/software preferred. Ability to work weekends and evenings as necessary. Ability to exercise good judgment and focus on detail as required by the job. BOSTON RESIDENCY REQUIRED Terms: Union/Salary Plan/Grade: Non-Union/MO-6 Hours per week: 35

Responsibilities

The Outdoor Dining & Entertainment Licensing Specialist manages and reviews outdoor dining and entertainment licensing requests, serving as the primary contact for applicants. They also prepare for Licensing Board hearings and handle complaints and concerns related to outdoor dining.