Outfitter Success Specialist (tech + customer support) at Triton Investments Inc

Missoula, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

25.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Onboarding, Relationship Building, Project Management, Cold Calling, Salesforce, Google Workspace, Account Management, Listing Creation, Communication Skills, Detail Oriented, Customer Service

Industry

Software Development

Description

Outfitter Success Specialist Please apply directly with GuideTime at https://app.trinethire.com/companies/427525-guidetime/jobs [https://app.trinethire.com/companies/427525-guidetime/jobs] About GuideTime Missoula MT based GuideTime partners with hotels, lodges, campgrounds, RV resorts, glamping properties, and destination organizations to provide turnkey, branded outdoor experience programs. We curate vetted, bookable local experiences that are seamlessly integrated into each partner's website, helping guests create memorable outdoor experiences while generating ancillary revenue for our partners. Behind every great experience is an exceptional local business—fishing guides, rafting companies, hiking guides, food tours, wineries, wildlife tours, bike rentals, sailing charters, and countless other operators. Our Outfitter Success Specialist is responsible for sourcing, onboarding, and supporting those outfitter businesses so they can confidently serve guests through the GuideTime platform. Position Overview The Outfitter Success Specialist serves as the primary sourcing, onboarding and support partner for GuideTime's network of experience providers. From the first conversation about the benefits of joining GuideTime, through onboarding, listing creation, training, and ongoing support, you'll help ensure every operator is accurately represented, fully prepared to use our platform, and positioned for long-term success. This role combines relationship building, project management, customer support, and operational excellence. You'll work directly with local business owners across the country and play a critical role in shaping the experiences our hospitality partners offer their guests. Simply put—you'll help transform great local businesses into exceptional guest experiences. Here is what one of our LIVE client pages looks like, showing the outfitters and experiences sourced by this position - CLICK HERE [https://guidetimebooking.my.site.com/s/curated-experiences?refid=001Rn000013LIXZIA4] The ideal candidate has worked in the tech, outfitter, tours, fishing or adventure industry before, and generally understands the outdoor experience business and the position of the outfitters. Primary Responsibilities (subject to change) Experience Provider Outreach & Onboarding • Identify and connect via phone, e-mail or other methods, with local experience providers in new and existing GuideTime markets. • Introduce operators to GuideTime and guide them through the onboarding process. • Send agreements and onboarding materials. • Schedule and lead onboarding calls. • Ensure operators complete all onboarding requirements. • Collect business information, licensing, insurance, pricing, schedules, photos, and other required materials. • Maintain accurate records throughout the onboarding process. Experience Listing Creation • Build high-quality listings that accurately represent each operator and their experiences. • Write and edit experience descriptions for clarity, consistency, and guest appeal. • Organize photos, categories, pricing, availability, and important trip details. • Ensure listings meet GuideTime quality standards. • Verify listing accuracy with operators before launch. Training & Partner Success • Train operators on how GuideTime works. • Teach partners how to manage bookings and communicate through the platform. • Answer questions and provide ongoing support. • Help providers adopt best practices for guest communication and booking management. • Build trusted relationships with operators across the country. Marketplace Quality • Review listings to ensure they remain accurate and up to date. • Identify opportunities to improve listing quality and guest experience. • Ensure operators maintain current pricing, availability, photos, and offerings. • Monitor provider responsiveness and overall marketplace quality. • Work with internal teams to continuously improve the GuideTime experience. Operations • Track onboarding progress across multiple markets simultaneously. • Maintain detailed records within Salesforce and internal systems. • Coordinate closely with the Hospitality Success and Sales teams to ensure every market launches with a strong selection of experiences. • Help improve internal processes as GuideTime continues to scale. What We're Looking For • Outstanding communication skills • Highly organized and detail-oriented • Strong customer service mindset • Comfortable cold calling outfitters • Comfortable managing multiple projects simultaneously • Self-motivated and dependable • Curious and eager to learn • Comfortable working with technology and learning new software • Able to build relationships with people from a wide variety of backgrounds Preferred Experience • Hospitality • Tourism • Outdoor recreation • Customer Success • Account Management • Project Coordination • Marketplace businesses • SaaS • Salesforce CRM • Google Workspace Success in This Role Within your first several months, you'll independently onboard new experience providers, build polished guest-ready listings, train operators to confidently use the GuideTime platform, launch providers efficiently, build trusted relationships with local businesses, and help create a high-quality marketplace that hospitality partners are proud to offer their guests. Growth Opportunities This role is designed with room to grow. Depending on your interests and strengths, you may grow into Marketplace Development, Experience Partnerships, Customer Success Leadership, Operations Management, Sales, or Regional Market Development. Why This Role Matters At GuideTime, we don't just sell activities—we help create the memories people talk about long after their vacation ends. The businesses you onboard become the experiences our hospitality partners recommend with confidence. Every rafting trip, guided hike, fishing excursion, food tour, wildlife safari, or sunset cruise starts with someone doing this job well. You'll play a direct role in helping local businesses grow, supporting our hospitality partners, and ensuring travelers experience the very best each destination has to offer. About The Position This position is an onsite/in person position, Hybrid considered on a case by case basis. We are located right here in Missoula and have a very approachable and relaxed work environment. The office is located in the sawmill district, right near downtown. The Hospitality Success Specialist will work out of our Missoula office 5 days a week (for now), from 9am to 5pm. As we're located near downtown you can pop out for coffee or lunch or bring your own and use our fridge and microwave as needed. A company phone, dedicated desk and computer is provided, you just have to bring a great attitude, desire to learn, and strong work ethic…and get ready to have fun. Position Details * Onsite in GuideTime office Monday-Friday (hybrid considered) * Approximate schedule is 9am-5pm - subject to change * Hourly - $18-25 * $50 per outfitter onboarded * Full-time (40/week) * Technology Provided by GuideTime - Laptop, phone, software provided * Paid Time Off - starts after 90 days) * Holidays - (starts after 90 days) * Health Insurance with Employer Contribution (starts after 90 days) * 90-Day trial period * All details are subject to change About GuideTime GuideTime is a technology platform connecting hospitality operators, outdoor experience providers, guides, outfitters, and destination marketing organizations through software, distribution, AI, and payments solutions. GuideTime enables destinations and hospitality partners to deliver curated outdoor experiences while supporting operators in improving guest engagement and streamlining operations. GuideTime is revolutionizing the outdoor adventure and experience industry through multiple approaches: Book Your Outdoor Experiences A consumer-facing platform connecting outdoor enthusiasts to world-class guides and outfitters. GuideTime offers a seamless platform for consumers to discover, book, and share curated outdoor experiences with ease. https://www.guidetimebooking.com [https://www.guidetimebooking.com/] An Outfitters Platform A SaaS solution designed to empower guides with innovative tools to streamline operations, reduce overhead, and scale their businesses effectively. GuideTime's platform provides guides and outfitters with tools to manage bookings, handle payments, and market their services effectively. The SaaS platform ensures guides can focus on delivering exceptional experiences while reducing administrative burdens. https://guidetimepro.com [https://guidetimepro.com/] Lodging/Hospitality Properties A Hospitality focused platform that allows Hotels, Outdoor Hospitality and other hospitality focused operations turn local experiences into bookable, revenue-generating offerings on the properties website. Brand-aligned, fully managed by us, no property staff required. https://guidetimehospitality.com [https://guidetimehospitality.com/]

Responsibilities

The role focuses on sourcing, onboarding, and supporting local experience providers to integrate them into the GuideTime platform. This includes creating high-quality listings, training operators on booking management, and maintaining marketplace quality.