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Job Description

• Organization and monitoring of all affairs concerned to the position.
• Proper grooming at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• When settling a guest check/billing in Fidelio by cash, the check/guest folio should be presented and our outlet/Front Office colleagues are responsible for ensuring the correct amount of money is received.
• With cash payments, it is likely that change will be returned to our guests; therefore, a house bank should be issued to provide change. The house bank should be maintained at full value at all times and the responsibility of the Outlet Manager/ Front Office Manager.
• Shortages of more than US$5 (or equivalent) should be paid into the General Cashier within one business day.
• At the end of each shift, each outlet/Front Office Cashier should place the cash sales for the shift in a remittance funds envelope. The front of the envelope should give a clear breakdown of the money being remitted and all envelopes should be deposited into the Cash drop safe located next to Security Office on Ground floor
• All daily ‘drops’ should be logged in Daily Cash Drop Sheet in Security Office witnessed, verified on the log sheet against each envelope entry and signed by a Security Officer.
• The drop safe will be cleared each morning by the General Cashier in the presence of Security Officer according to Daily Cash Drop Sheet
• Each Envelope will be checked by the General Cashier who will read the cash value written on the envelope and compare number of envelopes upon collection witnessed by Security Officer.

• When settling a guest check by credit card, colleagues should check the following:

  a. The signature on the charge card is the same as that on the credit card;
  b. The card is valid in terms of expiry date;
  c. The card is valid in terms of the credit card company’s list of stolen or stopped cards; and
  d. The total of the transaction equals to the total of the check and the amount of tip which the guest

  has decided to add.

• When our guest settles the check to a room, F&B colleagues must visually verify that the name on the check agrees with the name on the display. If the name is hard to verify, a second proof of identification is required.

• When our guest tries to settle the check using a personal or company cheque, we need to inform the guest that in an F&B outlet, personal or company cheques are not accepted as a form of settlement.
• When our guest presents foreign currency to settle the check in F&B outlet, he/she should be kindly advised to exchange it at Front Desk and pay by local currency – UAE dirhams.

• When a guest presents a gift certificate as the form of settlement, the colleague receiving the gift certificate should check the following:

  a. The expiry date

• Before the end of outlet Operation F&B colleagues must be sure that there is no open check in Micros and if so they should inform Outlet Manager.

  a. The authorized signature;
  b. The value of the certificate; and

  c. The conditions listed on the certificate

• The redeemed gift certificate should be attached to the relevant guest check and secured in the drop safe with the shift cash drop.

• To be punctual on duty and ensure the same of your employees.
• Be well groomed to the standards laid down. Insist on the same standard for your employees.
• To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
• Assist in Task Force Teams for new openings To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.
• To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
• To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Other duties as assigned.

Qualifications

• Bachelor in Finance or degree in vocational hospitality
• 2-3 years experience in 4-5 star Hotel
• Preferably Female

Additional Information

Please refer the Job description for details