Outlet Manager at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outlet Management, Operational Excellence, Staff Development, Profitability, Customer Satisfaction, F&B Policies, Quality Management, Inventory Control, Cost Optimization, Staff Scheduling, Performance Evaluation, Service Recovery, Leadership, Interpersonal Skills, Communication Skills, Team Building

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Job Description We are seeking an experienced and dynamic Outlet Manager to lead our operations in Movenpick Dubai Creek Hotel. In this pivotal role, you will oversee all aspects of outlet management, ensuring exceptional service delivery, operational excellence, and a thriving team environment. You will be responsible for driving profitability while maintaining the highest standards of customer satisfaction and staff development. This is an exciting opportunity to make a meaningful impact in a fast-paced, collaborative setting where your leadership, vision, and dedication to excellence will be truly valued. Manage the overall day-to-day operations of the outlet while maintaining established objectives for professional management and administration Motivate, supervise, and develop all outlet staff, fostering a culture of professionalism, accountability, and continuous improvement Develop and implement comprehensive training programs to ensure staff possess exceptional product knowledge and service expertise Handle guest complaints with empathy and efficiency, implementing effective service recovery strategies to enhance customer satisfaction Ensure strict adherence to all F&B policies, procedures, and quality standards across all operational areas Conduct regular inspections of food and beverage quality, presentation, and safety protocols to maintain consistent excellence Manage inventory control, equipment maintenance, and cost optimization while maintaining budgeted labor expenses Schedule staff strategically to maintain service standards and operational efficiency within financial parameters Hold regular one-to-one meetings with team members to establish performance targets, monitor achievements, and provide constructive feedback Conduct daily briefings and role-plays to reinforce service standards, grooming expectations, and professional behavior Maintain detailed operational logs and documentation, ensuring clear and transparent communication of daily activities and challenges Establish and maintain a guest database with preference records to personalize service and build lasting relationships with regular patrons Coordinate with stewarding, housekeeping, and engineering departments to ensure cleanliness, maintenance, and operational readiness Implement weekly cleaning and maintenance schedules for all operating equipment and departmental areas Analyze operational metrics, identify areas for improvement, and implement innovative solutions to enhance efficiency and profitability Assign responsibilities to team members and conduct regular performance evaluations to support professional growth Ensure all staff maintain impeccable appearance and demonstrate consistent professionalism in all guest interactions Qualifications Bachelor's degree in Hotel Restaurant Management, Hospitality Management, or equivalent qualification Minimum 5 years of progressive experience in outlet or restaurant management within a hospitality environment Proven expertise in F&B operations, service standards, and quality management Strong proficiency in English (reading, writing, and verbal communication) Demonstrated leadership and staff management capabilities with a track record of building high-performing teams Excellent interpersonal and communication skills with the ability to engage effectively with staff at all levels and guests Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Outlet Manager will oversee all day-to-day operations, focusing on driving profitability, ensuring exceptional service delivery, and fostering a culture of accountability among staff. Key duties include supervising and developing the team, implementing training programs, and maintaining high standards for food and beverage quality and safety.