Outlet Manager at AirAsia

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

P&L Management, Operational Excellence, Team Leadership, Inventory Management, Cost Control, Revenue Growth, Food Safety, Staff Scheduling, Hospitality Management, Problem Solving, Recruitment, Mentoring

Industry

Airlines and Aviation

Description

Job Description Key Responsibilities 1. Strategic Operations & Leadership Operational Excellence: Oversee the total daily operations of the outlet, ensuring every aspect meets Santan’s gold standards for speed and quality. Team Development: Recruit, train, and mentor the Assistant Manager and Crew. You are responsible for building a high-performing team and grooming the next generation of leaders. Master Scheduling: Oversee and approve team schedules, ensuring they are fair, optimized for peak periods, and strictly compliant with the Labor Act. High-Level Inventory: Accountable for total inventory integrity, ensuring perfect stock levels through accurate forecasting and proactive waste management. 2. Financial Management (P&L) P&L Ownership: Take full responsibility for the outlet’s Profit and Loss. You must analyze financial reports and take decisive action to manage costs and maximize profitability. Cost Control: Manage labor costs, COGS (Cost of Goods Sold), and operational expenses without compromising on quality or safety. Revenue Growth: Identify opportunities to drive sales, improve guest retention, and achieve monthly business targets. 3. Quality, Safety & Brand Integrity Audit Readiness: Ensure the outlet is always "audit-ready," maintaining the highest levels of food safety, hygiene, and equipment maintenance. Brand Ambassador: Lead by example as the face of the brand, ensuring that every guest interaction reflects Santan’s commitment to premium hospitality. Problem Solving: Act as the primary point of escalation for operational challenges, resolving issues quickly and effectively under high-pressure situations. Requirements and Qualifications Experience: Proven experience in F&B management is a star point. We value leaders who have a track record of managing teams and hitting financial targets. Hospitality Background: Fresh graduates with a strong hospitality background and exceptional leadership potential are welcome to apply. Technical Skills: Strong understanding of P&L management, labor laws, and inventory software. Mindset: Must possess a "willing to learn" attitude and a beginner mindset—always looking to improve despite your experience level. Must be exceptionally resilient under pressure. Health Prerequisites: Must have completed the Typhoid Jab prior to your start date. Food Handler Training (FHT): Must possess FHT certification or be willing to complete it within the first month. Availability: Must be flexible to work on a rotational shift basis, including weekends and public holidays. Character: We look for decisive, fair, and inspiring leaders who lead with integrity and a positive, solution-oriented attitude. AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"

Responsibilities

Oversee daily outlet operations to ensure high standards of speed, quality, and brand integrity. Manage financial performance through P&L ownership, cost control, and strategic revenue growth.