Outlet Manager - Lobby Lounge at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Personnel Development, Training Programs, Day-to-day Operations, Complaint Handling, Service Recovery, F&B Policies, Product Knowledge, Accounting Procedures, Staff Meetings, Performance Monitoring, Grooming Standards, Maintenance Schedules, Inventory Control, Guest Database Management, Scheduling, Organizational Skills

Industry

Hospitality

Description

Company Description We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion. Raffles the Palm Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. Job Description To manage the overall operation of the outlet, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development. Key Roles & Responsibilities Motivate, discipline, direct and supervise the work of all employees in the Outlet Develop and maintain training programs to ensure a high degree of staff professionalism Manage day-to-day operations of the Outlet Handle complaints and make effective service recovery Ensure standards are being followed in accordance with F&B policies and procedures Ensure all employees have full product knowledge Regularly inspect food & beverage quality Follow established and proper Accounting procedures Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly Conduct daily roll plays and ensure employees adhere to grooming standards Develop maintenance schedules Liaise with stewarding on inventory and breakage control Maintain daily log book maintaining clear and concise information on the operations. Establish guest database with preference records of regular guests Schedule employees to maintain Hotel’s service standards within budgeted labour costs Assign responsibilities to subordinates and conduct regular performance checks Implement weekly cleaning schedules for operating equipment Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department Control stock of all equipment in the outlet Constantly monitor staff's appearance, attitude and degree of professionalism Qualifications Degree in Hotel Restaurant Management or equivalent Minimum 2 - 3 years Hotel experience Experience in a Lobby Lounge is a strong asset Personal Attributes Excellent reading, written and oral proficiency in English Experienced in all aspects of Outlet service Must be well-presented and professionally groomed at all times Excellent leader and trainer with strong motivational skills Strong interpersonal skills and attention to detail High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination Proven organizational skills, able to set and meet deadlines with quality results Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Outlet Manager is responsible for managing the overall operation of the Lobby Lounge, ensuring the highest standards in professional management, administration, and fair personnel development. Key duties include supervising staff, developing training programs, handling daily operations, managing service quality, and ensuring adherence to all F&B policies and procedures.