Outlet Operations Leader at RH Restoration Hardware

Grays, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Inventory Management, Operations Management, Team Training, Problem Solving, Analytical Skills, Decision Making, Safety Compliance, Merchandise Processing, Customer Service, Mac OS, IOS, Microsoft Office, Google Applications, Logistics

Industry

Design Services

Description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible. RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences. YOUR RESPONSIBILITIES * Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence * Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers. * Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement. * Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards. * Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies * Ensure operational interactions with customers and delivery partners reflect company service standards OUR REQUIREMENTS * 2+ years of leadership experience in retail, preferably in home furnishings * Exceptional analytical, problem-solving and decision-making skills * Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications. * Experience in Inventory management systems and processes * Adaptable and resilient, with a solutions-focused approach to change and challenges * Flexibility to work weekends, holidays, and variable shifts as needed * Proficiency in English is required due to the international nature of our business and the need to communicate with global team * Candidates must have legal authorization to work in the country in which they are applying at the time of application PHYSICAL REQUIREMENTS * Lift and move items in excess of 45 kg, using proper equipment and safety techniques * Maneuver throughout the sales floor and stockroom * Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Responsibilities

The Outlet Operations Leader is responsible for training the stock team on safety and inventory policies while overseeing the efficient receipt and transition of merchandise. They also ensure inventory accuracy, manage product releases to delivery partners, and maintain high operational and service standards.