Outlet Sales Advisor

at  Cotswold Company

JOB DESCRIPTION

As an Outlet Sales Advisor, you will be responsible for connecting with our customers, you will have a natural ability to understand and interpret their individual preferences and needs, guiding them to the furnishings that they are going to enjoy and love for many years. You will achieve this by being engaging and highly passionate about our brand, products, and the services we provide. Having energy, self-motivation, great communication skills and generally an interest in talking to our customers.
This is a part-time role, working 16 hours per week and will include some weekend working.
We would want you to possess a professional yet personable attitude within the Outlet and able to excel when working individually, towards set objectives and goals, as well as working well as part of our team to meet collective Outlet targets.

JOB DESCRIPTION

Main responsibilities of the role include:

• Providing a friendly, helpful, and personalised customer experience by being knowledgeable about products and interested in furnishings
• Driving profitable sales through strong product knowledge, effective selling techniques
• Delivering/exceeding all agreed targets and KPIs
• Spotting potential cross selling and upselling opportunities
• Ensuring the Outlet is merchandised in accordance with the agreed layout plan and always presented to a high standard, including cleaning when necessary
• Implementing and ending sales promotions and displays within defined timeframes
• Spotting and reporting stock discrepancies
• Maintaining the stockroom
• Working with the Complaints Team to ensure escalations are handled without any loss in the customer experience
• Complying with all company policies and procedures as set out in the Outlet / Showroom Operating Procedures Manual
• Flexibility and willingness to adapt to the needs of the Showroom
• Processing customer sales and payments

WHO ARE WE?

25 years ago, we opened our first showroom at Bourton-on-the-Water in the heart of the Cotswolds. This very special patch of rural England taught us the importance of creating timeless, understated furniture and accessories that bring homes to life.

We live by our company values of

• Happiest together
• Always authentic
• Passion for progress
• Inspiring others
• Constantly caring

We pride ourselves on the quality of our products and customer experience, powered by our passionate people. We’re growing rapidly and are looking for great people to help us realise our big ambitions. If you are passionate about what you do, want to work for a dynamic and ambitious company, can provide all of the above and more, then we would love to hear from you.
Plese note that applicants should already hold the Right to Work in the UK as The Cotswold Company does not offer sponsorships.
For more company information, follow the link https://www.cotswoldco.com/

Main responsibilities of the role include:

• Providing a friendly, helpful, and personalised customer experience by being knowledgeable about products and interested in furnishings
• Driving profitable sales through strong product knowledge, effective selling techniques
• Delivering/exceeding all agreed targets and KPIs
• Spotting potential cross selling and upselling opportunities
• Ensuring the Outlet is merchandised in accordance with the agreed layout plan and always presented to a high standard, including cleaning when necessary
• Implementing and ending sales promotions and displays within defined timeframes
• Spotting and reporting stock discrepancies
• Maintaining the stockroom
• Working with the Complaints Team to ensure escalations are handled without any loss in the customer experience
• Complying with all company policies and procedures as set out in the Outlet / Showroom Operating Procedures Manual
• Flexibility and willingness to adapt to the needs of the Showroom
• Processing customer sales and payment