Outlet Store Manager at Goodwill Southern Los Angeles County

Long Beach, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Team Management, Task Management, Operations Management, Problem Solving, Communication, Organizational Skills, Retail Knowledge, Supervision, Training, Safety Standards, Performance Management, Time Management, Flexibility, Basic Math Skills

Industry

Non-profit Organization Management

Description

440 Outlet Store Manager.xlsx [https://goodwillsolac-my.sharepoint.com/:x:/g/personal/tlui_goodwillsolac_org/EUPK7oTIRZ5PlaXxInxmLDABkZpvhImMZu-ZemX9k0vYMA?e=WEA5xT] Outlet Store Manager Summary Description: To oversee daily operations of the Last Chance After-Market Sales Outlet. Reports to the Post Retail Manager. Exemplary Duties / Responsibilities: * Responsible for the daily sales and operational success of the Last Chance Auction and Outlet. * Must ensure balanced levels of customer satisfaction through excellent service leadership. * Supervises and cross-trains all store personnel, including new employees, in all store functions. * Provides timely performance reviews and other performance disciplinary documentation, as required. * Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to staff. * Responsible for submitting and maintaining all records necessary in daily operations. * Responsible for obtaining approvals, if needed, for ordering merchandise and operating equipment & supplies. * Maintaining operation in a clean, orderly fashion, rotating products in a timely manner (20-minute table changes), and overseeing auction pricing is maintained without prejudice to purchasing customers. * Ensures all staff is appropriately trained on all equipment, and each employee’s training documents are signed and placed in their HR employee files. * Monitor pulled products from stores and salvage inventory in partnership with Dock to maximize revenue and return on the products. * Oversee incoming and outgoing loads. Both internal and external. * Responsible for maintaining all safety and cleanliness standards. * Reports safety hazards and all accidents to the Post Retail Manager IMMEDIATELY. * Responds to phone and computer inquiries in a timely manner each day. * Ensures all employees adhere to current Goodwill’s Policies and Procedures. Includes but is not limited to dress code/uniform standards, cell phone policy, time, and attendance. * Perform other duties as assigned. Minimum Qualifications: Education/Experience: * Three to five years’ experience in retail warehouse sales with two to three years of supervisory experience. * Prior experience in thrift retail or consignment industry preferred. * Positive work history. Knowledge & Skills: * Ability to work a flexible schedule, including evenings and weekends * Ability to read and write and understand basic math. * Ability to understand complex and simple instructions. * Ability to handle customers effectively. * Ability to meet deadlines and respond to special needs. * Proficient user of MS Office (MS Excel in particular) and basic computer functions. * Ability to read and write. * Knowledge of retail aftermarket/post-retail and supervision of others. * Basic Computer Knowledge. * Fluent oral and written communication skills in English. * Outstanding organizational and decision-making skills. * Cooperation with the Division Director and direct supervisors. * Ability to supervise, direct, motivate, and discipline staff as necessary. * Ability to work well with the public. * Ability to work with minimum supervision in a high-paced environment. * Ability to write and respond to e-mails. * Able to lift, carry, push, and pull at least 50lbs. Desirable Qualifications: * Bilingual is a plus. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: * Job Knowledge - Strong grasp of outlet and auction operations, salvage processes, product flow, and staff roles. Applies knowledge to meet daily objectives. * Leadership & Team Management - Cross-trains staff, addresses performance issues, motivates team members, and supports a positive, results-driven culture. * Task & Operations Management - Manages table changes, workload prioritization, and shift needs in a fast-paced environment. Adjusts quickly to shifting demands. * Ethics & Compliance - Adheres to safety, compliance, and organizational policies. Promotes integrity in all operations and staff behaviors. * Technical Skills / Problem Solving - Demonstrates operational competence in merchandising systems, POS, and equipment. Takes initiative in resolving issues and enhancing efficiency. * Customer Service - Delivers consistent, mission-driven customer experience at all contact points including Outlet and Auction. * Attendance & Dependability - Maintains reliable schedule, punctuality, and effective communication around shift coverage. Consistently meets scheduling expectations. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Responsibilities

The Outlet Store Manager oversees daily operations of the Last Chance After-Market Sales Outlet, ensuring sales and operational success. They are responsible for supervising staff, maintaining customer satisfaction, and adhering to safety and cleanliness standards.