Outlet Supervisor at Accor

Miri, Sarawak, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outlet Operation, Team Supervision, Reservation Management, Food And Beverage Service, Up-selling, HACCP, Guest Complaint Handling, Inventory Management, Customer Service, MS Excel, MS Word, MS PowerPoint

Industry

Hospitality

Description

Company Description Hotel for travellers looking for local and authentic experiences Mercure Miri City Centre features 172 contemporary and stylish appointed rooms and suites with extensive dining options, two dedicated floors of the conference and banqueting facilities, inclusive of the hotel's social hub, Ruai Co-working Space. Job Description Primary Responsibilities Outlet Operation Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis Take food and beverage orders according to guest’s requirements and preferences Deliver food & beverage services in accordance to departmental standards and procedures Ensure that all food & beverage are served according to service standard Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full Try to remember individual patron’s names and their preferences to extend a personalized service Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Collect food and beverage supply requisition, ensure that the stock collected is as per requisition Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management Assist other Food & Beverage outlets with their operations during peak times or when required Other Responsibilities Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Qualifications Knowledge and Experience Secondary / High school education Additional certification(s) in Food & Beverage will be an advantage Good reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Minimum 2 years of relevant experience in a similar capacity Working knowledge of MS Excel, Word, & PowerPoint Competencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Additional Information WHY WORK FOR ACCOR Employee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Please note: Due to local regulations on hiring, only local talent will be considered for this position. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Coordinate daily opening and closing duties while supervising junior team members to ensure departmental standards are met. Manage food and beverage services, handle guest reservations, and maximize revenue through up-selling and cross-selling.