Outlet Supervisor at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Service Standards Adherence, Daily Operations Oversight, Staff Scheduling, Inventory Management, Quality Control, Guest Relations, Policy Implementation, Safety Compliance, Sanitation Compliance, Team Motivation, Performance Monitoring, Interdepartmental Collaboration, Event Organization, Team Training, Micros

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description We are seeking an enthusiastic and experienced Outlet Supervisor to join our team in the beautiful island of Phu Quoc, Vietnam. As an Outlet Supervisor, you will play a crucial role in ensuring the smooth operation of our food and beverage outlets whilst delivering exceptional guest experiences. Lead and supervise the outlet team, ensuring adherence to service standards and company policies Oversee daily operations, including staff scheduling, inventory management, and quality control Handle guest enquiries and concerns, offering professional, friendly, and engaging service Implement and maintain outlet policies, procedures, and service standards Ensure compliance with all safety and sanitation policies when handling food and beverages Motivate and mentor team members to achieve excellence in guest service Monitor and analyse outlet performance, identifying areas for improvement and implementing solutions Collaborate with other departments to enhance overall guest satisfaction Assist in organising and executing special events and promotions Conduct regular team meetings and training sessions to improve service quality and efficiency Qualifications Graduate degree in Hospitality Management or a related field Minimum of two years' relevant experience in a luxury hotel or high-end restaurant setting Proven track record of exceptional customer service and leadership skills Strong working knowledge of restaurant operations and food and beverage standards Proficiency in Micros and MS Office applications Excellent communication and interpersonal skills, with the ability to engage effectively with guests and team members Demonstrated ability to work in a fast-paced, dynamic environment Strong organisational and time management skills Ability to motivate and lead a diverse team to achieve common goals Knowledge of relevant food and beverage regulations and health and safety standards Flexibility to work varying shifts, including weekends and holidays Fluency in English; knowledge of Vietnamese or other languages is advantageous Additional Information What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Outlet Supervisor will lead and supervise the food and beverage outlet team, ensuring strict adherence to established service standards and company policies while overseeing daily operations like scheduling and inventory control. This role also involves handling guest inquiries professionally and maintaining compliance with all safety and sanitation regulations.