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Outlets Manager at Boars Head Resort & Birdwood Mansion
Charlottesville, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Guest Service, Staff Development, Operational Excellence, Service Consistency, Financial Performance, Hospitality Culture, Front-of-House Operations, Coaching, Supervision, Pre-Shift Meetings, Staff Training, Labor Scheduling, Guest Concern Resolution, POS Systems Knowledge, Resort Policies Compliance

Industry

Hospitality

Description
Description Boar’s Head Resort is seeking a dynamic Outlet Manager to lead daily operations within one of our food and beverage outlets. This role is responsible for delivering exceptional guest experiences while maintaining Forbes-level service standards, operational excellence, and team engagement. The Outlet Manager oversees front-of-house operations, supports staff development, ensures service consistency, and drives financial performance while fostering a culture of hospitality that reflects the luxury experience of Boar’s Head Resort. Key Responsibilities Manage daily operations of the assigned restaurant or dining outlet. Lead, coach, and supervise front-of-house team members. Maintain luxury service standards and ensure exceptional guest experiences. Conduct pre-shift meetings and provide ongoing staff training. Monitor labor schedules and operational performance. Address guest concerns promptly and professionally. Collaborate with culinary and resort leadership to support service operations. Ensure compliance with resort policies, safety standards, and service procedures. Requirements Qualifications 3+ years of restaurant or outlet management experience. Experience in upscale dining, hotel, or resort environments preferred. Strong leadership and guest service skills. Ability to work flexible schedules including evenings, weekends, and holidays. Knowledge of POS systems and restaurant operations.
Responsibilities
The Outlet Manager will manage the daily operations of an assigned restaurant or dining outlet, leading the front-of-house team to deliver exceptional guest experiences while maintaining luxury service standards. This includes coaching staff, monitoring performance, and driving financial results.