Outpatient Booking Clerk

at  Wrightington Wigan Leigh Teaching Hospitals NHS Foundation Trust

To book appointments for patients attending outpatient clinics Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern. Assist members of the clinical staff with any queries concerning administrative processes To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team Deal with enquiries from patients, GPs and other disciplines of staff regarding bookings. Liaise with the consultant staff and medical secretaries regarding arranging urgent outpatient appointments Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly. Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust

Please refer the Job description for details