Permanent | Full-time
We are looking for someone to join our dedicated Outpatients Contact Centre team, working within Neurodevelopmental specialties. You will book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues.
Educated to GCSE level or equivalent experience, you’ll have great organisational skills and the ability to handle a busy workload. Experience working in an administrative or reception role is essential.
This is a fantastic opportunity to make a difference in our busy outpatient environment and we’d love to hear from you if you think you’ll be a great fit for our team!
Reporting into the Outpatient Supervisor, your responsibilities will include:
Book and manage appointments according to Trust standards.
Engage with patients, visitors, and staff, demonstrating empathy and professionalism
Perform administrative tasks, including filing referrals, sorting post, and scanning documents.
Handle phone calls, emails, and book services such as interpreters and transport.
Greet visitors and provide necessary information at the reception desk.
Provide support for other roles during absence and suggest improvements for service delivery.
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children’s health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children’s uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net . Together, we’re building a workplace where everyone belongs.

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Please refer the Job description for details