Outpatient Clinic Director at Steadfast Health

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

110000.0

Posted On

14 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinic Operations Management, P&L Management, Budgeting, Performance Metrics Tracking, Staff Leadership, Patient-Centered Care, Harm Reduction, Regulatory Compliance, Community Engagement, Data Analysis, EHR Reporting, Crisis Management, Team Building, Strategic Planning, Healthcare Administration, Stakeholder Management

Industry

Hospitals and Health Care

Description

At Steadfast Health, we're on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. We're a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first. Why This Role Exists The Clinic Director exists to own the daily operations of a Raleigh outpatient SUD clinic — and is made for someone who wants to build, stabilize, and lead, and who understands that operational excellence is inseparable from patient-centered, harm-reduction care. As Clinic Director, you will be responsible for overseeing the daily operations and performance of a Raleigh outpatient clinic specializing in substance use disorder treatment. Your role is crucial in ensuring the delivery of compassionate, patient-centered care, while maintaining compliance with federal, state, and local regulations. We're looking for candidates with prior leadership experience in outpatient behavioral health, mental health, or substance use disorder treatment settings. A Note on Our Launch: Two Spaces, One Mission Raleigh will be Steadfast's next site, backed by the same launch approach we've used to open our existing three clinics. In August, we'll open our doors in a temporary space off Barrett Dr. with a small founding team focused on getting patient care right from day one. In November, we'll transition into our permanent home a few miles up the road. You'll lead through both chapters: stabilizing operations and culture in the temporary space, then building and hiring the team that will grow into the permanent clinic as our census expands. It's a rare opportunity to build a local team and culture from the ground up, with the systems, standards, and support of an organization that's done this before. Base salary range: $90,000 - $110,000, plus performance incentive of 10% of base salary, tied to clinic-level KPI attainment. Responsibilities Operations & P&L Management: Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance. Own the clinic’s P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth. Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals. Leadership & Team Development: Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment. Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery. Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability. High-Quality Care: Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care. Ensure that patient care is holistic, compassionate, and in line with best practices for substance use treatment. Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care. Growth & Community Engagement: Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic. Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast’s commitment to being a trusted extension of their care team - responsive, proactive, and solutions-oriented. Collaborate with other Steadfast Facility Administrators and leaders to share insights, align strategies, and drive operational excellence across the organization. Some of the Benefits Healthcare Coverage: Medical, dental and vision insurance Time Off: Flexible time off with generous PTO, floating paid holidays, and paid volunteer days Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities. Continuing Education: Annual CEU support & ongoing paid training Employee Assistance Program (EAP): Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more - to support your overall well-being. 401K Match up to 5% 100% employer-paid short-term and long-term disability and employer-sponsored life insurance SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace An opportunity to get in at the ground level and shape how we grow! Qualifications Proven leadership experience in outpatient clinic operations management, preferably within a substance use disorder treatment setting. Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team. Proficiency in using data dashboards, EHR reporting tools, and Excel to track key performance indicators (KPIs) such as patient retention, access, and staff productivity. Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality. Solid understanding of patient care processes, healthcare best practices, and regulatory requirements, in SUD treatment setting. Experience with workflows and regulatory standards. Strong interpersonal and team-building skills, with an ability to develop, engage and inspire diverse clinical and operational team members. Ability to manage crises with empathy, professionalism, and poise while supporting your team through challenges. A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers. A passionate advocate for Steadfast Health's mission of providing low-barrier, non-punitive, harm-reduction substance use disorder care. Schedule: This role follows the anticipated schedule of Monday - Friday, 8:30a - 5:00p EST. Please note that this schedule may evolve based on organizational needs, and flexibility may be required as Steadfast Health continues to grow. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods of sitting at a desk and working on a computer. Ability to operate standard office equipment (e.g., computer, keyboard, phone, printer) as part of regular work duties. Sufficient visual acuity to read and analyze data on screens and in printed reports. Manual dexterity sufficient to type, use a mouse, and handle office tools and documents. Ability to participate in virtual meetings with both audio and visual components (e.g., Zoom, Teams). Ability to navigate clinic spaces, including patient rooms, offices, and common areas. Work may involve exposure to high-stress situations requiring emotional resilience, professionalism, and de-escalation skills. Ability to remain on your feet for extended periods, including walking and standing during clinic operations. Ability to occasionally lift and carry office supplies or clinic materials weighing up to 20 pounds. Ability to respond to emergency situations, which may require quick mobility and/or providing assistance to ensure patient or staff safety. Ability to manage and oversee the physical environment of the clinic to ensure it is maintained in accordance with health and safety standards. Investors & Partners Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.

Responsibilities

Oversee daily operations and financial performance of an outpatient substance use disorder clinic in Raleigh. Lead team development and community engagement while ensuring the delivery of high-quality, evidence-based patient care.