Outpatient Failsafe Supervisor

at  Imperial College Healthcare NHS Trust

Provide a comprehensive and quality administration service to the designated department of ophthalmology. The main focus of the role is to provide clinic and patient management for allocated clinics as appropriate. The role should provide support to management and multidisciplinary teams, including Consultants in managing this cohort of patients and clinics.
Effective supervision and support of all activities within the outpatient offices. This includes the day-to-day supervision of the failsafe team to ensure a comprehensive and efficient Trust wide booking service for patients referred to ophthalmology.
To train the failsafe teams to ensure appropriate knowledge, bookings and clinic management.
To provide the best possible customer service to external and internal customers.
To ensure that requests for outpatient appointments are processed and appointments booked in line with the Trust Access Policy. This requires both timely and accurate input of data onto the main Trust Patient Administration System and any other systems, data bases or logs as required.
To liaise with GP’s, patients and all clerical and clinical staff on any day-to-day queries regarding outpatients.
Responsible for daily, weekly and monthly Key Performance Indicators for the outpatients department.
To ensure knowledge of all long waiter patients and their pathways.
To maintain effective communication channels with all members of the multi-disciplinary team.
To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.
To be responsible for liaising with patients, clerical staff, GP’s and clinicians to respond to any day-to-day queries regarding hospital outpatient appointments escalating issues as necessary to managers.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert

Please refer the Job description for details