Outpatient Performance Manager at St John of God Health Care

Midland, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

137946.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Management, Operational Integration, Telehealth, Referral Management, Wait List Management, Utilization Review, Data Analysis, KPI Development, Stakeholder Management, Continuous Improvement, Resource Management, Change Management, Financial Analysis, Team Leadership, Process Improvement, Business Rules Development

Industry

Hospitals and Health Care

Description

Your role at St John of God Midland Hospital We are seeking a dynamic and forward‑thinking Outpatient Performance Manager to lead the integrated Outpatient Administration Services within our hospital. This pivotal role is responsible for driving high‑performance operations, ensuring seamless patient flow, and overseeing contemporary and consistent referral management processes across all outpatient services. You will take ownership of monitoring activity performance and reporting, optimising consulting room utilisation, and embedding clear, accurate administration systems that support service delivery. A key focus will be leading the operational integration of new technologies—including telehealth—to enhance patient access and service efficiency. Working closely with internal and external stakeholders, you will guide the implementation and evaluation of service improvements aligned to the Outpatient Reform and Sustainable Health Review. This role requires a leader who can inspire administrative teams, manage resources effectively, and champion continuous improvement in a complex healthcare environment. If you are a strategic operator with a passion for improving patient experiences and service outcomes, we invite you to apply. The Position Work with OPD Data Analyst to support the development, implementation of clear and consistent business rules, KPIs and procedures for outpatient business operations. Work closely with clinical leads and OPD Data Analyst to monitor, review and actively manage outpatient wait lists to ensure safe, efficient, and timely patient care. Demonstrate a detailed understanding of contemporary referrals management methods, systems and pathways across the care continuum and actively seek opportunities for whole of system improvement. Partner with clinicians to ensure clinic profiles/templates are up to date and efficient to best meet referral demand. Support clinicians to devise innovative approaches to clinic operations. Oversee the regular review of clinical consulting utilisation to ensure bookings are accurately aligned to usage. Take an active leadership role within the interdisciplinary team to resolve any delays in patient access to care. Build and maintain effective, collegial relationships with clinicians and administrative teams and promote integration, consistency, and operational efficiency. Develop a superior understanding of data availability from the organisational systems and ensure the Data Analyst is regularly auditing, cleansing, and reporting OPD data. Work with the Data Analyst to develop processes/systems to maintain data integrity and achieve KPIs. Monitor and report variances against the contractual activity performance of outpatient services against the obligations within the Midland Health Campus Services Agreement with the State. Develop and implement plans to improve administration services or rectify processes. Oversee and report on the financial performance of outpatient administration services. Work with the outpatient administration and finance teams to identify and resolve any administration errors that impact upon revenue stream generation. Coordinate the annual review of public outpatient activity allocation and collate recommendations from each clinical lead. Work with clinical leads and finance team to identify opportunities to build additional revenue streams. Oversee the recruitment, development, and management of non-clinical caregivers to ensure a positive, high performing culture underpinned by the principle of continuous improvement in accordance with hospital policy, to meet operational and strategic objectives. Essential Requirements You will hold a relevant tertiary qualification in management and/or finance, bringing a strong academic foundation to this senior operational role. In addition, you will demonstrate extensive, recent experience working within a high‑volume hospital service environment at a management level, with a proven track record in developing, analysing, and reporting on service outputs and outcomes. Exceptional leadership and management capabilities are essential, including the ability to effectively manage financial and human resources, build and sustain high‑performing teams, and foster a collaborative culture that drives the achievement of departmental, service, and broader hospital performance targets and goals. To succeed, you will bring strong conceptual and data‑analysis skills, along with proven experience developing, implementing, and evaluating regulatory policies grounded in research, best practice, and risk‑management principles. You will be adept at working within complex clinical and administrative structures and skilled in communicating, consulting, negotiating, and influencing to build effective relationships with diverse stakeholders. This role requires sound knowledge of business process improvement, change‑management methodologies, and financial analysis, supported by excellent written and verbal communication skills. Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $124,196 to $137,946 per annum, plus 12% superannuation. Permanent full-time position, working 76 hours per fortnight Discounts on hospital services & private health insurance Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation, or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing work related expenses self-education and additional superannuation Free on-site parking Access to fitness and wellbeing benefits through Fitness Passport Innovative Professional Development opportunities A healthy work-life balance through flexible work options, additional purchased leave & well-being programs All applicants are asked to submit a covering letter (of no more than 2 pages) demonstrating how you meet the above position requirements. For enquiries contact Joanne Clark, Director of Allied Health and Outpatient Services on 0447928558. If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process. At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us. When you start or continue your career with us you also get the chance to make a difference in the care of our patients and clients. We offer opportunities to work in our hospitals, directly with doctors and nurses, in the community, or from any of our locations across Australia.

Responsibilities

This pivotal role involves leading integrated Outpatient Administration Services by driving high-performance operations, ensuring seamless patient flow, and overseeing consistent referral management processes across all services. Key duties include monitoring activity performance, optimizing consulting room utilization, embedding administration systems, and leading the operational integration of new technologies like telehealth.