Outpatients Booking Clerk

at  George Eliot Hospital NHS Trust

Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner Book all new, follow-up and elective appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary Registration of internal referrals Management of e-referrals on the Electronic Referral Service (eRs) Booking of all patient appointments in line with Trust and National targets Contacting patients for short notice appointments aiding clinic utilisation Managing the external Outpatient letter system Managing the NHS mailbox for IPTs Referral verification (chasing missing referrals) Contacting patients to inform them of short notice clinic cancellations / reschedules To cancel, re-appoint and reschedule patients appointments at patient or Consultant request Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately *For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached

Please refer the Job description for details