Deal with all telephone calls relating to the outpatient appointments and the booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner. Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets. Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy. To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
Booking of all patient appointments in line with Trust and National targets Contacting patients for short notice appointments aiding clinic utilisation Contacting patients to inform them of short notice clinic cancellations / reschedules To cancel, re-appoint and reschedule patients appointments at patient or Consultant request Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately. To prepare all necessary documentation and/or paperwork for clinics To telephone patients at short notice to fill empty clinic slots To correct any operator errors within Lorenzo following protocol. Works flexibly on a rota basis to cover Outpatient reception areas as required.
To ensure that Consultants are aware of any patients who DNAd clinic appointment and undertake action as required. To open and sort Outpatients post daily and to take appropriate action. To provide cover in any other team or department within the Directorate if required For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached

Please refer the Job description for details