Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: Up to £46,000 (Depending on Experience)
Hours: 37.5 hours per week
Location: 40 Grosvenor Place, London, SW1X 7AW
Contract: Full-Time & Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit an Outpatients Coordinator to join our Clinical Operations team.
As the Outpatients Coordinator Clinical Operations, you will play a crucial role in the Clinical Operations team by supporting the productivity and efficiency of resources. You will be responsible for day-to-day capacity management of our outpatient rooms across 3 sites, ensuring that activity is coordinated in an efficient and effective way in partnership with the outpatients nursing team and Head of Outpatients. You will work closely with the Institute Operations Managers and their Chairs to ensure capacity for weekly scheduled sessions aligns to clinical service needs. You will facilitate ad hoc availability for consultants with support where necessary from the Institute Operations Managers.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
The Outpatients Coordinator for Clinical Operations champions the delivery of safe, efficient, and quality-driven care while also collaboratively supporting efficient patient access. This role offers an exciting opportunity to join the Clinical Operations team in a time of substantial growth playing a key role in the support of the Clinical functions of the organisation.

What will your duties include?

• Work closely with other teams to coordinate clinical activity to maximise efficiency
• Provide effective communication with team members and other departments to ensure an efficient service is maintained
• Assist the Institute Operations Managers and Division Institute Managers in achieving performance targets
• Work collaboratively with other team leaders in the daily running and scheduling of activity and provide support in clinical areas as appropriate and necessary
• Work as part of the Outpatients User Group to meet the departmental objectives and develop the work of patient access.
• Work with Institute Management team and Clinical Leaders to establish and manage schedules (outpatients)
• Manage and identify alternative sources of activity when capacity is available due to consultant time away
• To develop and communicate reports on schedule utilization nd efficiency
• To maintain a high standard of documentation in accordance with required record keeping
• To maintain and raise the standard of care through the process of audit, and as a result implement changes in best practice
• Escalate any issues which require higher level support
• Other duties as assigned

What we need from you?

• Substantial track record in scheduling and administration in a healthcare setting (Essential)
• Experience of working in a healthcare setting (Essential)
• Experience of managing relationships with senior stakeholders e.g. consultant medical staff (Essential)
• Experience of working towards deadlines and KPI’s (Essential)
• Proven experience in being able to collaborate effectively across multidisciplinary teams (Essential)
• Experienced in the manipulation of data and exporting reports in Excel (Essential)
• Previous experience in a similar role (Desirable)
• Relevant system experience e.g. EPIC, Kronos (Desirable)

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

• 25 days annual leave (plus bank holidays)
• Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
• Life Assurance, Private Medical & Dental Insurance and Eye Care contributions
• 24/7 Holistic Employee Assistance Programme
• Victoria card offering discounts at local restaurants and retailers
• Season Ticket Loan
• Cycle to Work Scheme

Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants

• Work closely with other teams to coordinate clinical activity to maximise efficiency
• Provide effective communication with team members and other departments to ensure an efficient service is maintained
• Assist the Institute Operations Managers and Division Institute Managers in achieving performance targets
• Work collaboratively with other team leaders in the daily running and scheduling of activity and provide support in clinical areas as appropriate and necessary
• Work as part of the Outpatients User Group to meet the departmental objectives and develop the work of patient access.
• Work with Institute Management team and Clinical Leaders to establish and manage schedules (outpatients)
• Manage and identify alternative sources of activity when capacity is available due to consultant time away
• To develop and communicate reports on schedule utilization nd efficiency
• To maintain a high standard of documentation in accordance with required record keeping
• To maintain and raise the standard of care through the process of audit, and as a result implement changes in best practice
• Escalate any issues which require higher level support
• Other duties as assigne