Are you a motivated and passionate Team Leader or Administrator looking to step up into a rewarding career opportunity?
Our Outpatients Department & Day Medical Centre at Northern Beaches Hospital is looking for a friendly experienced Administration Team Leader member for a full-time role Monday- Friday.

As a Team Leader your responsibilities will include:

• Lead, organise and support ward clerks in Outpatients and Day Medical Centre
• Manage and oversee administrative functions, efficiency and team success
• Rostering- including covering sick, holiday leave & recruitment
• Evaluate team performance- conduct performance reviews
• Conflict resolution - guide your team and handle challenging enquires with patients and stakeholders in a friendly and professional manner
• Ensure bookings, referrals and waitlists are efficiently managed, while being responded to in a timely manner
• Maintain a high standard of patient information data collection and processing of medical records
• Liase with clinical staff for management of clinics
• Liaison with other areas of the hospital for correct patient admissions and appointments
• Ensure management of patient electronic records for the privacy and confidentiality of patient information
• Develop and implement administrative policies and procedures
• Plan & coordinate team meetings & sharing of information
• Undertaking general administration duties

Essential Criteria:

• Strong team management and conflict management skills
• Experience in an administration of acute patient focused healthcare facility/hospital,
• Highly developed interpersonal and time management skills with the ability to work in multidisciplinary work environments,
• Good computer literacy & sound knowledge of Microsoft Office (Outlook, Word, and Excel)
• A track record of providing great service and customer experience
• Strong attention to detail
• Strong interpersonal communication and report writing skills
• Ability to work independently and within a team environment
• WebPas Hospital system experience (Desired)

Benefits on offer:

• Discounted onsite parking
• Discounted gym memberships including Fitness Passport
• Employee Assistance Programs
• Salary Packaging via novated lease

• Lead, organise and support ward clerks in Outpatients and Day Medical Centre
• Manage and oversee administrative functions, efficiency and team success
• Rostering- including covering sick, holiday leave & recruitment
• Evaluate team performance- conduct performance reviews
• Conflict resolution - guide your team and handle challenging enquires with patients and stakeholders in a friendly and professional manner
• Ensure bookings, referrals and waitlists are efficiently managed, while being responded to in a timely manner
• Maintain a high standard of patient information data collection and processing of medical records
• Liase with clinical staff for management of clinics
• Liaison with other areas of the hospital for correct patient admissions and appointments
• Ensure management of patient electronic records for the privacy and confidentiality of patient information
• Develop and implement administrative policies and procedures
• Plan & coordinate team meetings & sharing of information
• Undertaking general administration dutie