Outpost Supervisor - Postcard Cabins Catskill NY at Hotel Equities

Catskill, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

21.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Customer Satisfaction, Housekeeping, Inspection, Coordination, Maintenance Work Order Preparation, Inventory Management, Guest Service, Training, Policy Compliance, Communication, Problem-Solving, Reasoning, Motivating

Industry

Hospitality

Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Outpost Supervisor for Postcard Cabins Eastern Catskills in Catskill, NY. Job Purpose: To maximize customer satisfaction by providing neat and clean guest cabins through the supervision, direction, and coordination of the cabin keeper/cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. * Supervises cabin keepers/cleaners in the prompt and efficient housekeeping of guest cabins * Ensures that all cabins have been cleaned by checking cabin keepers' worksheets at the end of the day * Supervises the completion of short notice requests for cabin changes * Inspects all check out cabins after they are made up to ensure they are cleaned to Company standards. * Monitors quality of cabins by conducting and documenting inspections of cleaned rooms * Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc. * Ensures completion by following through on orders * Checks the status of cabins on an ongoing basis and notifies cabin cleaners of any changes * Checks VIP cabins * Checks early morning make-up cabins * Coordinates cleaning of cabins for proper prioritization of customer requests; VIP cabins, checkout cabins, etc. * Assures cleaning supplies are properly stored and vacuum cleaners are emptied at the end of each day * Assists in monthly inventory of all linen and cleaning supplies * Take every opportunity to amaze the guests * Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied * Responsible for assisting with the training and direction of new department associates * Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied. * Coordinate activities with other departments in order to facilitate increased levels of communication and guest satisfaction. * Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: * Most work tasks are performed indoors. Temperature is moderate and controlled by cabin environmental systems. * Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task. * Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task. * Must be able to exert well-paced ability to reach other departments of the company on a timely basis. * Must be able to lift up to 15 lbs on a regular and continuing basis. * Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion. * Must be able to exert well-paced ability in limited space. * Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Requires manual dexterity to use and operate all necessary equipment. Other: * Being passionate about people and service. * Strong communication skills are essential when interacting with guests and employees. * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. * Basic math skills are used frequently when handling guest payments. * Problem-solving, reasoning, motivating, and training abilities are often used. * Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: * Team Driven and Values Based Culture * Medical/Dental/Vision * Vacation & Holiday Pay * Same-day pay available * Employee Assistance Program * Career Growth Opportunities/ Manager Training Program * Reduced Room Rates throughout the portfolio * Third Party Perks (Movie Tickets, Attractions, Other) * 401(k) * Employee assistance program * Employee discount * Flexible schedule * Flexible spending account * Life insurance * Parental leave * Referral program

Responsibilities

The Outpost Supervisor maximizes customer satisfaction by supervising, directing, and coordinating cabin keepers/cleaners to ensure prompt and efficient housekeeping of guest cabins to company standards. This includes inspecting cleaned cabins, preparing maintenance work orders, prioritizing cleaning tasks, and managing supplies.