One YMCA is entering a period of rapid expansion and growth, with aspirations to both diversify and strengthen our housing provision. Working with and supported by local partners, whilst accessing a range of funding streams, we aim to successfully deliver our strategy to end/reduce homelessness and rough sleeping across the three counties.
This role will provide an outreach and resettlement service for people experiencing rough sleeping in North Hertfordshire. The Outreach Service is delivered in partnership between One YMCA and North Hertfordshire Council, working collaboratively to reduce homelessness and support individuals to achieve sustainable housing solutions.
The post-holder will engage directly with people sleeping rough, building trusting relationships and delivering intensive, person-centred support. Using a dynamic, multi-agency, and strengths-based approach, the role will focus on empowering clients to identify their own needs and priorities, setting realistic and achievable short-, medium-, and long-term goals.
Support will include helping individuals access accommodation, health and wellbeing services, benefits, training, and employment opportunities, while advocating on their behalf to overcome barriers and promote independence. This is a challenging yet rewarding role that requires resilience, empathy, and a strong commitment to making a positive impact in people’s lives.

The Key principles of the service are:

• The service will support and advise clients whilst they are on the streets, with the aim of assisting them into accommodation and engaging with specialist support as necessary. Clients will continue receiving support as they settle into accommodation
• The Outreach service is an evidence-based approach to provide 1-2-1 outreach support and advice for people sleeping rough, including those who choose not to come off the streets, and for those living in unstable accommodation e.g. hotel placements
• The Outreach service is designed especially for those with complex, multiple and overlapping needs - accepting and supporting personal choices
• The Outreach service will be provided for anyone who may be homeless and rough sleeping in the North Herts district
• To demonstrate an inclusive approach to rough sleepers who, for many reasons, have faced social exclusion
• To support rough sleepers through the process leading to successful resettlement and to oversee the transition
• To raise awareness of the barriers socially excluded individuals face every day
• To be part of an effective housing team, supporting clients through the outreach resettlement process, acting as an advocate for the clients in negotiations with landlords and other providers, when necessary
• To provide a tenancy sustainment service that is made available to all vulnerable clients leaving or who have previously left the hostel and those that are moving into their own shared or independent unsupported accommodation
• You need to be fully flexible by being able to vary the support you provide at any time (from intensive to everyday support)

This is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact we have.
At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
This is a Full Time role.
Hours per week: 37.5
Working Pattern: Monday to Friday excluding Bank Holidays
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.
By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

• Provision of over 700 units of accommodation for homeless people
• Move on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of children’s and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.

Please refer the Job description for details