OUTREACH ASSOCIATE

The Outreach Associate is responsible to establish, maintain and develop relationships with referents as well as identify new business opportunities within assigned territory. Additionally, the Outreach Associate is responsible for working with all facets of the treatment experience for a patient, their family and all referral sources.

ABOUT US

Drug addiction treatment works and substance abuse recovery is possible. The tens of thousands of happy, healthy individuals who began their journeys at Recovery Centers of America are the living proof.
In 2013, Recovery Centers of America (RCA) announced a goal: Save one million lives from the disease of addiction. We’re working fast and hard to fulfill that promise, with over 11 facilities that offer evidence-based inpatient, outpatient, and medication-assisted treatment 24 hours a day, 365 days a year.
As a Registered Nurse you’ll be a part of our exciting mission of helping millions of people jumpstart their recovery. Your medical expertise will aid in patient recovery, as you support and implement effective techniques which will make a difference in the lives of patients, their families, and communities.

JOB REQUIREMENTS

• Bachelor’s Degree or 3 years’ experience in Behavioral Health/SUD industry
• Valid driver’s license required; all required RCA training upon hire date
• Demonstrates proven sales and closing skills
• Proficiency in Microsoft Office products as well as Salesforce
• Passion for helping those in recovery
• Demonstrates exemplary customer service skills
• Exceptional verbal and written communication skills
• Experience in the sale of products and/or services to multiple management layers of a hospital and/or health systems
• Exceptional presentation skills
• Strong organizational skills
• Displays tact in dealing with staff and management team
• Willingness to be flexible in adjusting to new and changing situations
• Knowledge of SUD is preferred.

• Identifies, builds, and maintains relationships with key referral partners.
• Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development.
• Manages all client related communication and CRM remotely, via smart mobile devices. Communication may frequently fall outside of regular business hours (including weekends). Occasional overnight travel will be required.
• Effectively converts a general inquiry to a rescue by managing the admissions process. Outreach Associates are measured monthly against companywide Key Performance Indicators. (KPI’s).
• Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.
• Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios.
• Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified.
• Builds and maintains productive interdepartmental relationships.
• Appropriate dress expected.
• Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline.
• Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline.
• Ability to assist clinical team with discharge planning – identifying and contacting appropriate facilities for transfer of care when needed.
• Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus.
• Outreach Consultants must have the skills and competency to communicate with people at all levels of the organization; including- executive management, patients, and external agencies.
  Job Type: Full-time
  Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: On the roa