POSITION OVERVIEW

Inn from the Cold (The INN) is seeking passionate and committed Outreach & Housing Case Managers to support families in crisis through the Homeless Emergency Response (HER) Project. As part of this one-year pilot initiative, Case Managers will support up to 20 families as they transition from homelessness to stable housing, utilizing a hotel-stay model for temporary shelter. The HER Project expands short-term emergency housing options by partnering with local hotels when The INN’s family shelter reaches full capacity.
Case Managers will report to the HER Program Manager and collaborate with Family Support Workers, applying a trauma-informed and housing-focused approach to help families achieve stability, find housing more quickly and prevent future homelessness. Key responsibilities include developing individualized housing plans, assisting with housing searches, working closely with the INN Housing Specialist and Prevention & Diversion team, providing and connecting families with essential resources, including financial support.

OUR COMMITMENT

Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you’re not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.
Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don’t meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

WHAT YOU’LL DO

• Engage and develop rapport with families in a trauma-informed and culturally sensitive manner.
• Collaborate and coordinate with the HER project team members to support families, completing tasks together, coordinating activities, and responding to family needs.
• Establish contact and meet a family in person within 24 hours of their hotel arrival, and complete the Intake package including participation agreements, consents and ROIs.
• Coordinate the family’s immediate basic needs including food support (e.g. gift cards), clothing/hygiene items, transportation and health support with Family Support Workers.
• Monitor family stabilization and coordinate with the INN’s Shelter team if a family’s situation changes and requires them to be transferred to the Shelter.
• Respond to urgent/critical family situations, working collaboratively with the HER Project team and hotel staff as necessary to ensure support and resolution.
• Meet regularly with families to provide support, develop goals and monitor progress toward stable housing.
• Evaluate family needs, risks, and strengths to develop and implement a family case plan that prioritizes mutually agreed upon stable and permanent housing solutions.
• Assess the family’s financial assistance needs and provide support in establishing initial income.
• Assist families with housing searches, online listings, landlord communications, and attending housing viewings, attend rental walk-throughs and lease signings (when possible).
• Connect with landlords and other community agencies to advocate for the family’s needs and facilitate financial support payment processes.
• Support clients with initial housing setup, moving support and essential furniture and household items.
• Work collaboratively with the INN’s Housing Specialist, Prevention & Diversion (P&D) program, and other community P&D programs to support rapid re-housing efforts.
• Maintain regular communication with the hotel partners to ensure smooth coordination of shelter services.
• Work with larger INN team and community resources to leverage internal strengths and resources and gather external resources to support families transitioning from their hotel stays to community.
• Assess, document and address potential safety situations/critical incidents within the project to ensure proper safety and emergency protocols are used.
• Maintain accurate, timely, and confidential documentation of family interactions, case notes, intake and assessment information, safety concerns and records of support and service referrals.
• Assist in tracking family progress and hotel stay data to contribute to program evaluation and service improvement.This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position.
  This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Outreach & Housing Case Manager, Homeless Emergency Response (HER) Project may be asked to perform other duties as required or assigned.