Company: Skyway Behavioral Health
Title: Outreach Specialist
FLSA Status: Salaried - Exempt (non-commission/bonus based)
Location: Hybrid Remote/In-Office
Approved by: Executive Leadership
Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by patients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live. Our treatments teach patients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments.
At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.
Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients.
Role Description
The Outreach Specialist reports to the Director of Business Development and is responsible for contacting referrals, creating new referral sources and maintaining relationships with all referrals in order to build Skyway Behavioral Health’s client base. Additionally, the Outreach Specialist works with the Skyway Marketing, Business, Clinical, and Admissions Teams in building an organization that supports brand image and the company mission. The Outreach Specialist has an unwavering dedication for professionalism, organization, and efficiency.
A critical element of the Skyway mission is to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve patient’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a reverberating positive impact on the patients.

MINIMUM REQUIREMENTS

• Demonstrates excellent interpersonal and communication skills in building and maintaining relationships with referral sources, team members and co-employees
• Strong relationship builder-face to face contact skills and talent, as well as telephone sales expertise
• Strong follow-up skills characterized by self-motivation, exemplary performance, and assertiveness.
• Bachelor’s degree preferred in a compatible field.
• 2 years+ preferred prior experience within the behavioral healthcare industry.
• Prior experience promoting an out of network product is a plus.
• Exceptional organization skills, reliable and timely.
• Must be fluent in reading, writing, and speaking English.
• Reliable form of transportation to work.
• Proficiency in Microsoft products (Word, Outlook, Excel), and familiarity with use of EHR systems.
• Has the ability to travel locally and overnight as needed.
• Works largely independent of teammates while working cohesively within a team structure

ADDITIONAL PREFERRED SKILLS

• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
• Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help.
• Ability to manage multiple priorities and respond with confidence during challenging or chaotic situations.
• Someone who embodies Skyway values:
• Embraces the whole person.
• Commits to innovative research-based programs.
• Believes we are better together.
• Celebrates expressions of diversity.
• Believes in service and supporting our communities.

• Implements a data driven sales strategy, and meets sales goals as developed by the Director.
• Establishes, maintains, and builds a contact/referral database in assigned territory; increases referrals (by calling on all identified target market groups, organizations, hospitals, treatment centers, and professionals).
• Develops long-term customer relationships coupled with the demonstrated ability to identify and capitalize on opportunities.
• Raises public awareness and knowledge base of Skyway with public and professionals.
• Promotes Skyway’s offering of PHP/IOP and Spravato treatment services.
• Delivers key presentations to clients about Skyway Behavioral Health and represents the company at trade associations.
• Monitors and evaluates the activities of the competition.
• Monitors admissions/marketing results by weekly contact reports to supervisor and weekly admissions reports to supervisor.
• Exercises initiative in researching new marketing opportunities and tools.
• Targets identified market focus geographical areas.
• Meets monthly objectives, quotas and sales revenues.
• Acts as liaison to professionals with both the admissions and the clinical staff.
• Conducts tours as needed.
• Enthusiastic, flexible and displays ability to work well staff at all levels
• Daily data entry into the various systems of the EHR and sales related tracking platforms
• Maintains an active calendar of meetings to drive organizational presence and goals
• Ensures compliance with all applicable local, state, federal regulations, and guidelines and adhering to patient confidentiality and HIPPA practices
• Attends scheduled staff meetings and calls
• Supports Skyway’s mission, vision, values, and strategic initiatives
• Maintain completion of all competencies associated with role and in accordance with SBH policies and subsequent Joint Commission standardsPerforms other duties as assigned