Outreach Specialist - Khmer Community at Element Care

Lowell, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

74000.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Outreach, Relationship Building, Khmer Fluency, Customer Service, Strategic Prospecting, Public Speaking, Time Management, Networking, CRM Proficiency, Market Intelligence, Healthcare Marketing

Industry

Hospitals and Health Care

Description

GENERAL SUMMARY: Develops relationships with and implements strategies for a group of assigned accounts in a specified geographic area with a primary goal to maximize number of account referrals of older adults eligible to join Element Care PACE. Well versed in complete line of PACE services and account needs. Expertly describes, succinctly, PACE benefits to participants and accounts. Responsible for seeking out new accounts. Essential Responsibilities: * Develops and implements personal Annual Business Plan which includes strategies and activities necessary to achieve outreach, event, inquiry, referral, and enrollment goals from target accounts. * Collaborates with the Information and Referral department and the Enrollment team to achieve inquiry and referral pipeline goals. * Creates productive and collaborative relationships with referral sources to identify likely qualified referrals. * Identifies new strategic referral sources and works with managers to grow those relationships. * Participates in community outreach activities, including but not limited to, senior fairs, community events, and aligned professional association events. * Consistently documents all outreach activities in the Salesforce CRM application in a timely manner. * Understands, expertly describes, and presents the Element Care PACE program and value proposition to internal and external groups such as employees, referrals, caregivers, and accounts, as well as potential partners, including, but not limited to, Assisted Living Facilities, Housing and Adult Day Health organizations. * Provides market intelligence to Outreach and Enrollment Management. * Seeks advice, training and coaching from colleagues and management for continued professional development. * Develops strong, productive relationships with Center IDTs and staff. * Frequent local travel. * Ability to attend events outside of regular business hours. * Performs other duties as assigned. Job Specification: * Bachelor’s level degree (preferred) with 1-5 years of experience in older adult services related position. * Minimum of 1 - 3 years of sales experience in healthcare or group insurance strongly preferred. * Must have proven experience working in a customer facing role focused on sales and/or customer service. * Strong understanding of customer service, sales, outreach, and marketing principles and practices. * Strong business acumen, strategic prospecting, active listening, relationship building, networking, time management and organizational skills. * Strong verbal and written communication with exceptional presentational skills. * Excellent computer skills and high-level proficiency with MS Outlook, Word, Excel, and PowerPoint. Experience with a CRM, Salesforce preferred. A willingness to become proficient in other work-related applications. * Knowledge of Medicare, Medicaid and insurances. * Possession of a valid Mass. driver’s license and a vehicle to be used for marketing activities. * Must be able to lift and carry packages or equipment up to 25 pounds. * Fluent in Khmer

Responsibilities

Develop and implement strategies to maximize referrals of eligible older adults to the Element Care PACE program. Build collaborative relationships with referral sources and participate in community outreach activities to grow the account pipeline.