WHAT IS REQUIRED (TRAVEL & PHYSICAL REQUIREMENTS)?

• This is a job that will spend time remote, in the office, and out in the field in the greater Albuquerque area
• Prolonged periods sitting at a desk and working on a computer
  Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

WHAT IS THE PURPOSE OF THIS ROLE?

The Outreach Specialists plays a vital role in advancing Nest Health’s mission through proactive, relationship-based outreach and community engagement, this role ensures families gain access to comprehensive, in-home primary care services- removing barriers and building trust to help close the gap in healthcare access for underserved communities. You will be the first point of contact for eligible member families, introducing them to Nest Health’s whole-family, whole-person in-home care model and ensuring that the market meets or exceeds targets to sign up eligible families to receive primary care (PCP) services from Nest. You will outreach to eligible families via telephone, email, text, and in-person modalities, describing the benefits of choosing Nest Health as their PCP, answering questions and overcoming objections, and scheduling them for their first appointment. You will also build relationships with community partners who can help Nest Health connect with eligible family members. This position offers the opportunity for meaningful bonuses tied to individual and market productivity and performance.

WHAT WILL YOU DO?

• Conduct telephonic, email, text and in-person outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team
• Use Nest Health’s customer relations management tool to manage Nest Health eligibility lists and meet daily, weekly, and monthly targets for reaching and scheduling member families
• Build and cultivate relationships with community agencies and influences to help improve access to eligible Nest families
• Identify and execute innovative activation strategies to get eligible families to select Nest as their family primary care provider
• Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets; prioritize different outreach modalities to eligible families; and help Nest continually refine its outreach approaches and algorithms
• Participate in the development and refinement of messaging, conversation guides, and FAQs to improve the effectiveness of Nest outreach
• May work flexible or extended hours to accomplish business goals

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

• Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities
• Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas
• Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes
• Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified
• Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires the individual to give and receive feedback frequently and communicate challenges or opportunities effectively