Outreach Worker Bilingual Spanish/English at Bluestem Health

Lincoln, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Coordination, Patient Education, Application Assistance, Enrollment, Data Collection, Confidentiality, Community Outreach, Relationship Building, Computer Skills, Customer Service, Multi-tasking, Prioritization, Travel, Patience, Accuracy

Industry

Hospitals and Health Care

Description

Description The Outreach Worker is responsible for coordinating services and educating patients on Bluestem Health’s sliding fee scale and Medication Assistance Program (MAP). This position will coordinate follow-up phone calls regarding expiring sliding fee scales, MAP, and be able to answer any other questions regarding the MAP or sliding fee scale programs. Other duties and responsibilities include increasing access to care through application and enrollment assistance for people who may be eligible for marketplace insurance. 1. Respond to incoming requests for assistance regarding the application and enrollment process 2. Provide information in a fair, accurate, and impartial manner 3. Remain current with eligibility requirements 4. Work cooperatively with the providers and personnel to carry out goals and objectives of Outreach and Enrollment (O&E) 5. Assist with implementation and coordination of O&E activities, such as, hosting enrollment events, in which may include before or after normal business hours, evenings, and weekends 6. Assist with presentations for community groups and referral sources 7. Attend all required training sessions at the federal, state and local level and meetings concerning O&E 8. Safeguard data, maintain strict confidentiality of information, and perform required reporting 9. Accurately complete data collection and enrollment process 10. Conduct “in reach” with currently uninsured patients and “outreach” with non Bluestem Health patients in all service areas 11. Monitor and report all patient correspondence, including patient/non-patient completed enrollments 12. Develop relationships with appropriate community partners 13. Provide educational materials regarding insurance options to community partners, including: health department, hospitals, urgent cares, other physician offices, and human services agencies and collaborate and coordinate outreach efforts with them 14. Enroll patients in the Medication Assistance Program (MAP), including preparing and submitting applications. 15. Review patient’s income documentation and apply to sliding fee scale; inform patient(s) of estimated fees for medical and dental services. 16. In collaboration with members of the health care team, requests orders and/or reorders of MAP medications. 17. Assists in referrals for other agencies, as needed. 18. Performs reminder phone calls to those patients whose sliding fee scale will be expiring on an annual basis. 19. Responsible for processing MAP applications in RX Assist Database. 20. Responsible for verifying that proper documentation is received, copied, and charted when completing MAP applications. 21. Organize work to meet goals, objectives, and deadlines 22. Multi-task and prioritize duties 23. Other duties assigned Requirements 1. High school diploma, required 2. Degree in a human services field or equivalent experience, preferred 3. Bilingual, strongly preferred 4. Computer skills, required 5. Strong customer service skills, required 6. Friendly outgoing personality which shows compassion and dedication to helping others 7. Ability to work effectively with underserved and diverse populations 8. Experience in planning and implementing projects and coordination of functions and setting goals and meeting timelines promptly 9. Comply with all applicable federal and state training requirements related to the development of expertise in eligibility, enrollment, and program specifications 10. Professional appearance 11. Tact and patience in dealing with the public 12. Able to work accurately, independently, and as part of a team 13. Must be able and willing to travel as needed, have dependable transportation, a valid driver’s license, and proof of automobile insurance

Responsibilities

The Outreach Worker coordinates services, educates patients on sliding fee scales and the Medication Assistance Program (MAP), and assists with enrollment for marketplace insurance. This role involves conducting outreach, managing application processes, and maintaining patient correspondence and data.