Position Summary
Reporting to the Aftermarket Customer Care Commercial Manager, the OCCR will be responsible for growing AMF aftermarket part sales, increasing Repair and Modernization (R&M) sales & driving service revenue in their Region. This position will work in close cooperation with OCCR Team Leader, Inside Sales (ISR), Regional Account Managers (RAM) & Field Service (FST) teams to drive customer satisfaction and revenue improvement.
Key Responsibilities
Using hunting skills, research & develop new opportunities uncovered during customer visits which can be immediately handled by themselves and/or managed by Inside Sales Reps (ISR’s) or Field Service Tech (FST) teammates.
Develop and drive to conclusion an opportunity pipeline with probabilities, size, and next steps.
Provide support to ISR and RAM colleagues in terms of leads and opportunity closure.
Develop strong relationships with existing strategic customers in your Region and deliver superior customer service and support.
Execute business presentations, proposals, quotes, service contracts, and R&M (Repair & Modernization) and parts sales.
Utilize AMF-supplied tools such as CRM (Customer Relationship Management System), D365 (Dynamics ERP System), and others to be developed to ensure superior customer information tracking, pre-call planning, call reports, customer contacts, lead development, priorities, cases, opportunities, and quotes.
Problem-solve internally to ensure that both the internal and the external customer needs are met in a timely and complete manner.
Prioritize time to ensure good use of travel resources in a territory including maximum coverage per trip.
Provide updates to monthly reports to keep the manager and fellow team members (ISR, RAM, FST) informed of opportunities, issues, and support needed.
Become the 1st line of support for a customer for rudimentary support while in the field.
Support a culture of safety and maintain zero accident environment and ensure a safe and suitable work environment for self, teammates, and customers
Develop and/or hone bakery and bakery equipment knowledge by participating in equipment installs, upgrades, and service as well as assembly at various AMF plant facilities (Sherbrooke, Richmond, Tucker, etc.).
Required Knowledge/Skills & Experience
Experience in capital equipment or related business preferably in the baking or food industry
Demonstrated track record in territory field sales
Customer-focused with strong interpersonal and communications skills and “can do” positive attitude
Ability to work in a fast-paced, ever-changing environment
Critical thinking and problem-solving skills and ability to think and react quickly under pressure
Demonstrated proficiency in planning and prioritization
Strong documentation skills and proficiency in Microsoft tools such as: Excel, Word, PowerPoint, and TEAMS
Basic technical understanding of machine functions and design
Desired Knowledge/Skills & Experience
Bachelor’s degree in business, engineering, or related field.
Experience in CRM & ERP systems (MS Dynamics a plus)
Experience in Commercial Baking or Plant Maintenance a Plus

Please refer the Job description for details