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Outsourced Partnership Manager at Newday

Leeds, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Oct, 25

Salary

0.0

Posted On

24 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Financial Services

Description

Responsibilities

Serve as the primary point of contact between NewDay and its external outsourced service partners
Develop and maintain strong, performance-based relationships with outsourced service providers to ensure service-level excellence
Monitor partner KPIs, conduct regular performance reviews, and implement improvement plans as needed
Oversee fair customer outcomes within the services provided by outsourced service providers on behalf of NewDay
Collaborate with internal teams (e.g., operations, finance, product) to ensure outsourced service providers alignment with business goals
Ensure compliance with company policies, data protection regulations, and industry standards
Analyse cost-effectiveness and return on investment for outsourced partnerships
Proactively identify risks, conflicts, or gaps in service delivery and provide actionable solutions
Delivery operational change at outsourced service providers
Some UK and international travel required