Outsourced Platform Services (OPS) Client Relationship Manager - Associate at BlackRock

Edinburgh, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Investment Operations, Trade Operations, Derivatives Management, Corporate Actions, Cash Reconciliations, Communication Skills, Problem Solving, Risk Management, Attention to Detail, Organizational Skills, Process Optimization, Project Coordination, Collaboration, Technical Knowledge, Client Service

Industry

Financial Services

Description

About this role Want to elevate your career by being a part of the world's largest asset manager? Do you thrive in an environment that fosters positive relationships and recognizes great performance? At BlackRock, we strive to empower our employees and actively engage your involvement in our success. We know you want to feel valued every day and be recognized for your contribution! Who is BlackRock? As of March 31, 2025, the firm handled approximately $11.5 trillion in assets on behalf of investors worldwide. BlackRock helps investors build better financial futures, our technology and services empower millions of investors to save for retirement, pay for further education, buy a home and improve their financial well-being. Opportunity BlackRock is currently seeking a professional at Associate level to become part of an outstanding opportunity to join a newly formed Client Engagement/Relationship Management team within the Outsourced Platform Services (OPS) department. OPS offers outsourcing services for clients looking to BlackRock to oversee components of their operations, including middle office and investment accounting services. The team cover EMEA/APAC regions, supporting clients leveraging our software platform Aladdin for Trade and Data Support Services and Investment Accounting. The Client Engagement/Relationship Management team plays an integral role within the organization, interacting with multiple internal and external parties to ensure risk is minimized, processes are efficient and high levels of client service are achieved, in what is an evolving and dynamic environment. You will have a unique opportunity to demonstrate your soft skills and technical knowledge, facing off directly to the client to ensure we are meeting their goals and overseeing the daily business processing teams. You like to: Work in a culture of openness, inclusion, and proactive engagement at all levels. Foster strong internal & external relationships, with a focus on collaboration & client service. Support the team in overseeing the client experience, participating and where necessary facilitating client calls, to build relationships, troubleshoot and agree strategy. Support the team to meet client expectations and maintain operational efficiencies. Can contribute as both a self-starter and team collaborator in a fast-paced, high-intensity environment. Maintain operational risk management targets and client performance targets. Build agendas, collate, and trend issues requiring remediation and drive resolution. Solve sophisticated problems in a constantly evolving environment and passionate about process optimization, data & technology. Coordinate projects to streamline and automate existing processes and tools to improve efficiency and controls. You have: A broad technical knowledge of Investment Operations, connecting the dots to solve sophisticated problems. Aladdin as well as accounting knowledge is preferred but not essential. Possess and demonstrate a solid understanding of various investment products. A strong understanding of any/several of the following areas is desirable: Relationship Management, Trade Operations, Derivatives & Collateral Management, Corporate Actions, Loans and Cash/Asset Reconciliations. The ability to influence, negotiate and partner with clients and business partners to achieve positive results. Excellent verbal and oral communication, capable of articulating complex problems and influencing behavior. Strong control/risk mitigation mentality; ability to identify, manage and apply excellent judgement in critical issue scenarios and articulate this seamlessly to clients where necessary. Strong attention to detail and organizational skills. Fluency in English language is required; French language would be beneficial. 3-5 years’ proven experience in Financial Services Operations is desirable Excellent communication and presentation skills (written & verbal), with the ability to convey complex concepts simply and clearly. Strong client service and relationship building skills and experience facing off to clients or business partners is desirable. Ability to work optimally under pressure and in a dynamic environment to meet deadlines/client expectations. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | : BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

Responsibilities

The Client Engagement/Relationship Management team ensures high levels of client service and operational efficiency while interacting with various internal and external parties. The role involves overseeing client experiences, facilitating calls, and addressing issues to meet client goals.