ESSENTIAL QUALIFICATIONS/EXPERIENCE:

· Excellent IT technical writing and communication skills (English) with proven experience of at least 5 years on writing performance based statements of work with clear Key Performance Indicators (KPIs)
· Proficient in using word processor (in particular styles and layout and visualization tools.)
· Very good knowledge of Network and IT operations and service support in an ITIL framework, including configuration management and change management
· Very good interpersonal skills in order to interview and cooperate with technicians and engineers
· Good knowledge of the following technical areas: network routing and switching, network management, hosting (including virtualisation and container technologies), storage, virtualisation, backup and restore, active directory, identity management, internet access. Good knowledge of Static and Deployable IT environments
· Good knowledge of IT Security, in particular with respect to IT Service Delivery

· Develop Statements of Work (SOWs) for selected services/activities
· Ensure proper coordination of the SOWs within NCIA
· Liaise with ACQ staff, NISC staff, and other staff as required to cover all actions required of NISC in the management of the competitions up to contract award