MISSION

We are looking for a Outsourcing Operations Coordinator to join our Inetum Team and be a part of a work culture focused on innovation!
Location: Lisbon

Main Responsibilities:

• Establishes and oversees a robust risk management control framework for internal third-party outsourcing services, ensuring compliance with regulatory standards.
• Guarantees that all outsourcing services are supported by an SLA or OLA and implements regular controls for SLA updates, while handles outsourcing invoices and maintains a comprehensive outsourcing dashboard for reporting.
• Manages the review and updating of existing documentation, coordinates budget planning for managed services, and ensures all outsourcing agreements are properly archived in the repository.
• Consolidates and produces Operations reports as needed, handling ad hoc requests from Operations Management.
• …

Profile:

• Academic background in Business Administration, Law, Engineering or similar
• 
  
• 1 year in Project Management, Business Management or Banking Operations experience

• Proficiency in MS Office, specially Excel
• Excellent communication skills
• Attention to detail
• Driven to team work
• Fluency in English (mandatory)
• Hybrid work - office in Lisbon (1/2x per week)

• Establishes and oversees a robust risk management control framework for internal third-party outsourcing services, ensuring compliance with regulatory standards.
• Guarantees that all outsourcing services are supported by an SLA or OLA and implements regular controls for SLA updates, while handles outsourcing invoices and maintains a comprehensive outsourcing dashboard for reporting.
• Manages the review and updating of existing documentation, coordinates budget planning for managed services, and ensures all outsourcing agreements are properly archived in the repository.
• Consolidates and produces Operations reports as needed, handling ad hoc requests from Operations Management.
• ..