Overage Representative (CSR) at Waste Connections

, , United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

19.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Experience, MS Word, Excel, Email, Typing Skills, 10-Key Skills, Organization Skills, Communication Skills, Bilingual, Collections Experience

Industry

Environmental Services

Description

Waste Connections is looking for a Overage Representative (CSR) for our location in Opa-Locka, FL. This position is very similar to a call center type position where you will handle inbound calls from our customers. The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand. A typical work schedule is Monday – Friday 8:30am – 5pm with the occasional Saturday. Average workweek is 42.5 Hours. Full benefits offered the 1st of the month following 60 days of employment. $19.00 an hour DOE Responsibilities: Follow the company phone scripting on all calls Work in a fast paced, cooperative, high call volume environment Work in conjunction with other departments to resolve customer disputes and issues Interact with customers and records interaction information into computer Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders Adjust complaints concerning billing or service rendered, referring complaints Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues Complete additional tasks as assigned by management Training all new employees and temps when necessary Complete any company assigned training programs Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices Working Conditions: Work environment is an office setting. Areas are clean, ventilated, and well lite. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards Also, long periods spent sitting, typing, or looking at a computer screen are common. Ideal Candidates Will Have: Candidates must have a minimum of 2 year of Call Center Customer Service experience Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required Excellent organization and communication skills Proficiency in Spanish & English a must. Experience in collections VETERANS are encourage to apply. We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, short term disability, life insurance, 401K retirement and unlimited opportunities to. If you have any questions or need help with your application feel free to call the Recruiter, Pete Carreon at 832-510-5681. "Connect with Your Future". Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Responsibilities

The Overage Representative will handle inbound calls from customers, resolving issues related to service or billing. They will work in a fast-paced environment, interacting with customers and other departments to ensure customer satisfaction.